TEXT SIZE 

IOA Standards of Practice & IOA Best Practices

The IOA Standards of Practice are based upon and derived from the ethical principles stated in the IOA Code of Ethics. Each Ombudsman office should have an organizational Charter or Terms of Reference, approved by senior management, articulating the principles of the Ombudsman function in that organization and their consistency with the IOA Standards of Practice.

Standards of Practice in English 

 


The Best Practices guide is intended to provide guidance to Organizational Ombudsmen in practicing according to IOA Standards of Practice to the highest possible level of professionalism. Any questions or suggested revisions are welcome and should be sent to the Chair of the Professional Ethics, Standards, and Best Practices Committee.

IOA Best Practices - A Supplement to IOA Standards of Practice

 


The history of the development of these standards (and the IOA Code of Ethics) can be found here on on the menu option to the right. Each Ombudsman office should have an organizational Charter or Terms of Reference, approved by senior management, articulating the principles of the Ombudsman function in that organization.  

 

IOA Code of Ethics (English)

 

International Ombudsman Association

© 2007-2014 International Ombudsman Association • Website Content Use Policy