The Board of Certification for Certified Organizational Ombudsman Practitioners (Board of Certification) was established in 2009 for the purpose of awarding the Certified Organizational Ombudsman Practitioner® or CO-OP® credential. The Board of Certification, a division of the International Ombudsman Association (IOA), manages all matters related to certification and recertification through its Board of Directors, committees and task forces. Its purpose is to promote, examine and maintain standards for the advancement of organizational ombudsmanry. It does so by identifying -- for organizational ombudsman practitioners, their organizations, and the public -- those organizational ombudsmen who have voluntarily sought and obtained certification.

The CO-OP® credentialing program is intended to:

  • Promote visibility for Certified Organizational Ombudsman Practitioners;
  • Recognize the shared understanding of the knowledge and experience required of the organizational ombudsman practitioner;
  • Foster consistent adherence to the key ethical values and standards of practice of the organizational ombudsman as defined by IOA;
  • Enhance the status and credibility of the profession and present a reliable image to the public; and
  • Regulate use of the credential, including corrective procedures, to protect the integrity of the certification program and the profession.

Certification Examination Test Dates

CO-OP® Registration: Sept. 4 - Oct. 5, 2018
CO-OP® Exam: Oct. 15-26, 2018

CO-OP® Exam Informational Call

27 September 2018
1:00 p.m. CDT
Call-in number: +1-605-475-5920
Access code: 674-4105

Join the informational call to learn more about the CO-OP® and get details about the exam. Members of the Board of Certification will provide an overview and answer your questions.

There are no training, educational, or work experience requirements needed to register for and sit for the certification examination.There are no prerequisites or working requirements to sit for the Certification Examination.

The Board of Certification for Certified Organizational Ombudsman Practitioners administered the last certifying examination April 17-27, 2018. Passing the exam is a necessary step in obtaining certification as a Certified Organizational Ombudsman Practitioner® (CO-OP®). 

The exam is computer based and offered at more than 300 testing centers throughout the world. Specific times to sit for the exam can be scheduled at any of the locations. 


International Ombudsman Association

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