CO-OP Informational Call Presentation
The next CO-OP® Certification Examination will be offered April 21-28, 2017. Details available below.
There are no training, educational, or work experience requirements needed to register for and sit for the certification examination.
Find a testing center: http://www.isoqualitytesting.com/locations.aspx
The Board of Certification for Certified Organizational Ombudsman Practitioners will be administering the next certifying examination from Friday, April 21 - Friday, April 28, 2017. Passing the exam is a necessary step in obtaining certification as a Certified Organizational Ombudsman Practitioner® (CO-OP®). The registration window for candidates wishing to take the exam is from Friday, February 24 - Friday, April 14, 2017.
The exam will be computer based and offered at over 300 testing centers throughout the world. Specific times to sit for the exam can be scheduled at any of the locations.
To register for the exam online and schedule a testing time and location, please use the following link and choose International Ombudsman Association as the organization when requested.
The certifying examination registration fee must be paid online using VISA, MasterCard or American Express. The fee for the certifying exam is $495 for IOA members and $575 for non-members.
Upon completing the online registration form and clearing of your online payment, you will receive an Applicant Admission Notice at the email address you have used to register. This notice is required for test entry and instructs you about the rules and regulations, as well as the logistics, for the day of the examination.
For questions about the examination registration process, you may contact the IQT testing service:
Within North America: +1-866-773-1114
Outside North America: +1-727-733-1110
Dates and locations of upcoming opportunities to take the certification examination may be found on the first page of this website. The open period for registering for an exam ends five business days before the examination date.
Fees and Method of Payment
The fees may be paid by VISA, MasterCard or American Express. The fee will be $495.00 USD for IOA Members and $575.00 USD for non-IOA members.
Cancellation Policy and Rescheduling
There will be no exam administration rescheduling or cancellations permitted in the five business days prior to the scheduled examination administration. If a candidate reschedules a scheduled examination more than five business days prior to the scheduled examination date, SMT will apply the initial examination payment to the newly scheduled examination and charge a $25 rescheduling fee. If a candidate cancels a scheduled examination more than five business days prior to the scheduled examination, and does not reschedule, SMT will refund the examination fee but will charge a $25 cancellation fee. If a candidate does not reschedule or cancel a scheduled examination more than five business days prior to the scheduled examination date, and does not show up at the testing site to take the scheduled exam, or comes to the testing site without proper ID and/or the proper admission letter and is unable to take the scheduled examination, no refund of the examination fee will be made by SMT, and the candidate will not be allowed to apply that payment to a future testing date.
In the event that an applicant has a personal emergency medical situation, military deployment, or a death in the immediate family within five business days of the scheduled examination date and is thus unable to attend, he or she may submit documentation of such emergency to SMT for consideration of a refund. In this event, the candidate should call IQT at +1-866-773-1114 within North America and +1-727-733-1110 from outside North America with notification of the emergency.
A candidate who is unable to take a scheduled examination but does not reschedule or cancel more than five business days prior to the scheduled examination may apply to the IOA Board of Certification for a partial refund. IOA will keep a cancellation fee of $175 USD, but will consider refunding the remainder to the candidate upon request.
The Day of the Examination
Arrive at the testing center at least 30 minutes prior to the beginning of the examination to allow time to park, locate the examination room, and visit the restroom. There are no scheduled breaks during the 2-hour examination. Proctors will be available to escort candidates to restroom facilities, if necessary.
Each candidate must present the admission notice, which is the confirmation received upon registration for the online examination.
Each candidate must also present one government-issued photo ID containing the candidate's signature: a driver's license, passport, military ID card or government-issued ID card is acceptable; student IDs, bank cards, and other written forms of identification will not be accepted.
Candidates are advised to bring a sweater or jacket, in case the testing room is cold.
A drinking fountain will be available on site.
Candidates may leave the room as soon as they complete the examination and check out with the examination proctor.
Test-Taking Advice Offered by the Test Developers at SMT
Follow directions! If you read them too quickly, you may miss something important.
Read each item very carefully. Don't jump to conclusions based upon a quick skimming of the wording.
Avoid trying to spot the correct response. Identify the correct response by first eliminating the incorrect choices.
Answer each question - guess if necessary. Your score is based on the number of items you answer correctly; there is no penalty for guessing.
Use your time wisely. Take the questions in order, but do not waste time worrying about those you cannot answer with certainty. Guess intelligently, select and answer, and then bookmark items you're not sure of. If you have time at the end, return for a second look. By then, you may have remembered something.
Accommodation for those most comfortable in a language other than English
Candidates who do not normally work in English, or for whom English is a second language, may request in advance an accommodation, such as extra time to complete the examination (3 hours rather than 2 hours) and/or use of a dictionary (to be approved by the examination proctor or administrator). This request should be made as early as possible, but no later than the examination registration deadline.
Please send your request to:
IOA - Board of Certification
One Parkview Plaza, Suite 800
17W110 22nd St.
Oakbrook Terrace, IL 60181 USA
Ten of the 110 multiple choice questions are included for research purposes only and are not scored. The research questions are not identified. The sequence of questions on the examination is different for all candidates. Exam results are calculated using a scaled score method on a scale of 100-500 with a minimum passing score of 405. Whenever a new examination version is released, a comprehensive statistical and psychometric analysis of the score data will be conducted prior to the release of scores to the candidates. Because a minimum number of candidates must have taken the examination in order for the analysis to be conducted, there may be occasions when notification of examination results is delayed until completion of this critical process.
Notification of Results
Examination results will be sent to candidates by regular mail; results will not be released over the telephone. In order to receive results, the candidate's postal address must be current; any changes to one's address must be submitted to SMT in writing.
Candidates will be informed of their examination score and of the minimum passing score in writing. For security reasons, candidates will not receive a copy of the completed examination and will not have access to information about any of the specific questions and answers on the examination. Examination candidates may request from the Board of Directors general information about their relative performance in each of the seven domains on the examination.
Re-taking the Examination
The minimum waiting period before one may re-take the examination is one year. A candidate will be allowed to re-take the examination, when it is administered in the same season the following year, should this period be less than one year. An individual may attempt to pass the examination up to a maximum of five times during his or her lifetime. There is no reduction in the fee when registering to re-take the exam.
Test security is a paramount concern and focus. SMT provides multiple layers of protection and back-up systems for their servers that contain examination content and other data for storage and recovery. Data is transmitted only in encrypted form, or by secure carrier. When a candidate takes an examination, the examination content is not cached at test station computers; instead, each item or question is transmitted individually to the test station as the candidate proceeds through the examination. The candidate's responses are recorded immediately on the SMT server, to permit candidates to resume in the event of a power failure or other interruption. All examination responses are maintained only on SMT's secure server protected by a dual firewall.
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