Professional Development Courses & Workshops: Click Here
Live and Recorded Webinars: Click Here
Annual Conference: Click Here
IOA has developed a highly successful format of education, skill building, and theory that combine to provide both the new and experienced Organizational Ombudsman practitioner with a practical approach to addressing problems in his/her respective environments. Each Professional Development program focuses on the needs of the Organizational Ombudsman at a particular experience level, and provides demonstrations or role play, theory, and education appropriate for that level. Video segments are used to enhance the case studies and Ombudsman situations.
A training manual designed for use with each program serves as a continuing source of reference. Completion Certificates are provided for those who complete each program. Early-registration discounts are offered for each course. IOA members receive a discounted registration rate.
All of IOA's trainers, while volunteers, are experienced Organizational Ombudsmen. The use of a team approach in all their training provides participants with a variety of dispute resolution styles and techniques.
Click here for video overview of IOA annual conference
To become a member of IOA, click here.
You've Got (Hate) Mail! Tips to Help Visitors Resolve and Prevent Email Related Conflict
Stephanie Luckam and Sara Roberts
Thursday, December 14, 2017
11:00 AM - 12:30 PM CST/ 12:00 - 1:30 PM EST/ 9:00 - 10:30 AM PST
April 23-25, 2018
Professional Development Courses will be held April 20-22, 2018
Richmond Marriott | Richmond, VA USA
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