TEXT SIZE 

2018 Specialty Workshops

Attend one full-day workshop or up to two half-day workshops on April 22.

Click a link to read the workshop descriptions:


Full-Day Workshop

8:30 a.m. - 5:00 p.m.
Respectful Confrontation: Promoting Resilience Through Body-Based Skill Building
Presenter: Joe Weston

This training will offer strategies and easy-to-apply tools to support you navigate more effectively the resistance that shows up with challenging conversations, change and transition and power dynamics, as well as explore self-care practices that will help you build resilience, leading to enhanced performance, time and energy management, integration of mind, heart and body, and overcoming the patterns of burn out and compassion fatigue.

The combination of lecture, theory, dynamic exercises, somatic engagement, martial arts principles and applicable life tools result in a noticeable shift in behavior, deeper insight into yourself, and an ease with tackling challenging situations with integrity and understanding.

We will explore the techniques of The 4 Pillars of Resilient Power, which is at the core of the Respectful Confrontation method, offering a number of tools for tackling challenging situations with integrity and clarity leading to:

  • mindful communication and increased resilience
  • a reframing of power that goes beyond the traditional notion of bullying and “power over”
  • increased dexterity with identifying and addressing resistance
  • a greater sense of balance, personal freedom and vision
  • Improved relationships and stronger influence in the workplace
  • resolution of misunderstandings and increased trust
  • confidence to set clear boundaries
  • New solutions to familiar problems


As you gain more familiarity with the practices of the 4 Pillars, you will have a deeper level of awareness of the signals and triggers that can cause reactive behavior and mental confusion - within yourself, in your surroundings and with others – and instead implement new habits that allow you to adapt and to respond to stressful and challenging situations with ease, clarity and authenticity.

Half-Day Workshops
Sunday, April 22

Morning Workshops

8:30 a.m. – Noon
Influence and Negotiation for Designated Neutrals
Presenter: Mary Beth Stevens, CO-OP, Los Alamos National Laboratory

Learn skills to influence key people, even in situations where you have no positional authority. Review principled negotiation fundamentals and practice approaches essential to good negotiation practice.
 
8:30 a.m. – Noon
Healthcare Ombuds and Patient-Provider Conflict: Broadening Our Reach
Presenters: Haavi Morreim, College of Medicine, University of Tennessee, and Howard Gadlin, Retired Ombuds, National Institutes of Health

Medical center ombuds typically focus exclusively on staff/employee conflicts, referring patient/provider issues elsewhere. However, patients and families also need neutral, informal, and independent conflict resolution services; and institutions need the system-level feedback that ombuds can provide. This highly interactive session will discuss the benefits, potential avenues toward, and potential barriers to, medical center ombuds' broadening their services to encompass patient/provider issues. Attendees will actively participate in two patient-provider mock mediations, followed by extensive debriefing.
 
8:30 a.m. – Noon
Playing Well with Others: Building Conflict Management Skills Through Improvisation
Presenter: Adam Barak Kleinberger, CO-OP, Boston University

Learn how to think on your feet, collaborate with others, and really, truly listen. All are welcome to attend this non-traditional, participatory training session that uses improvisation to build the conflict management skills of each learner. Other areas of focus include how to build trust and integrate feedback in order to use this new approach with learners in your own established training sessions.
 

Afternoon Workshops

Sunday, April 22


1:30 p.m. – 5:00 p.m.
A Research Primer for Ombuds
Presenter: Shannon Burton, Michigan State University

Many ombuds have “big questions” about their practice, but have not been able to explore them in a meaningful space. In this session, ombuds will have a chance to explore research questions and consider methods. Through the critical friends process, which allows for collegial reflection and sharing of information, ombuds will work together to create a community of scholars to begin expanding their research base and design a strategy for answering their question.

1:30 p.m. – 5:00 p.m.
Bullied on the Job: Understanding Distressed and Diverse Visitors
Presenter: Kathleen Canul, University of California, Los Angeles

Bullying in the workplace is destructive to the targeted individual and the organization. The toll of incivility can be ameliorated by effective interventions. Participants in this highly interactive workshop will learn about the types of workplace bullying and the ramifications to the employee and the organization. Additionally, gender, race, and sexual orientation will be explored as "risk factors" to being bullied. A wholistic approach to understanding and aiding bullied visitors will be explored.
 
1:30 p.m. – 5:00 p.m.
Manage Conflict/Maintain Ethical Communication Through the Throes of Grief
Presenter: Laura Smythe, Communication Connections

Grief and stress both impact the ways in which we process information, interact with people, and experience our place in the world. Managing conflict in the midst of grief often feels like an additional burden that is impossible to manage. This workshop will address some key skills we can use both to work within this realm and to role model for others who may need to do so.
 
 

International Ombudsman Association

© 2007-2018 International Ombudsman Association • Website Content Use Policy