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Keynote Speakers

Plan to join us for these exciting keynote presentations for ombuds professionals:

Click on the titles to learn more about the presentations and the speakers.

Mary Rowe Honorary Keynote Address
It’s Not Just a Title – It’s a Calling
Presented by: Rita Franklin, CO-OP, PCC

Keynote Address
Respectful Confrontation; Reframing Power and Leadership in the 21st Century
Presented by Joe Weston

Keynote Address 
Empowering Ombudsmen to Help Solve the Problem of Abrasive Leadership
Presented by Laura Crawshaw, PhD, BCC



 

Mary Rowe Honorary Keynote Address

Monday, April 23
8:30 a.m.

It’s Not Just a Title – It’s a Calling

Presented by Rita Franklin, CO-OP, PCC

Have you thought about what brought you to this great profession? Who are you as an Ombudsman and how do you show up to fulfill this great occupation? Have you thought about the impact you have on your organization achieving its mission and the impact on its employees? Have you thought about your role as a servant leader for your staff, your organization, and the ombudsman profession? Please consider joining Rita as she describes her journey as a federal government Organizational Ombudsman and shares her perspective regarding this professional calling.

About Rita R. Franklin

Rita R. Franklin is an Executive Coach and Organizational Consultant. She served as the director of the Office of the Ombudsman for the U.S. Department of Energy from March 2012 until her retirement in January 2018. The Office of the Ombudsman was a Secretarial initiative and Franklin was selected to spearhead this effort. Prior to assuming her role as ombudsman, Franklin was the deputy chief human capital officer and she was responsible for the management and execution of the Department’s human capital management programs.

Franklin has served the U.S. federal government for nearly 40 years in three agencies – the U.S. Information Agency, the U.S. Department of Treasury, and the U.S. Department of Energy. She began her career in a clerical position and progressed to the level of senior executive service. Franklin worked in the human capital field for 12 years before accepting the role as the ombudsman and she is recognized as a leader in human capital management and ombudsman communities in the federal government.

She earned a bachelor of science in business management/law and public policy from the University of Maryland University College. She is a graduate of the Georgetown University Leadership Coaching Program and is International Coaching Federation certified. She is a Certified Organizational Ombudsman by the International Ombudsman Association.

 

Keynote Address

Monday, April 23

10 a.m.

Respectful Confrontation; Reframing Power and Leadership in the 21st Century

Presented by Joe Weston

Power and resistance is at the heart of organizational struggles to address complex issues and structural change. Joe Weston will speak to us about how compassionate engagement and reframing views on confrontation, assertiveness, and true power lead to greater self-confidence, peaceful interactions with others, and a deeper understanding of transformational leadership. Reframing how we think of power and resistance will help guide our actions with our organizations’ leaders to support their courage and safety to change what can feel like intractable cultural notions, mores, and norms to achieve peace.

About Joe Weston

Joe Weston is an international workshop facilitator, author, consultant, personal life coach, and advocate for lasting peace. His book, Mastering Respectful Confrontation, is selling throughout the world.

Born and educated in New York, Joe lived in Amsterdam for 17 years and now lives in Washington, DC. Weston brings a wealth of insight to his work based on many teachings, including Tai Chi Chuan, mindfulness, and a variety of ancient traditions—plus his experience in theater and various organizational trainings, to create a unique style of training and coaching that combines theory with somatic exercises.

His clients include NASA, the World Bank, Oxfam, KLM, the Dutch Ministry of Foreign Affairs, Mitsubishi Motors and various government and educational institutions.

He is currently adjunct professor at Georgetown University, School of Government, Department of Conflict Resolution, teaching a course called, Body-based Skill Building for Navigating Stress and Confrontation.

Joe works with women's rights and other humanitarian organizations in the Middle East, focusing on empowerment and leadership, reframing power/masculinity, and overcoming gender-based violence.
He has also worked with different veterans’ organizations, supporting returning and wounded veterans in their process of integration and healing, and has also volunteered for the Liberation Prison Project, teaching meditation and leadership to inmates.

For a more comprehensive list of clients, go to www.respectfulconfrontation.com.
 

Keynote Address

Tuesday, April 24
8:30 a.m.

Empowering Ombudsmen to Help Solve the Problem of Abrasive Leadership

Presented by Laura Crawshaw, PhD, BCC

All too often Visitors arrive at the Ombudsman’s office seeking relief from suffering caused by abrasive leadership, and all too often ombudsmen feel helpless to resolve this problem. You’ve listened to Visitors who sought help from various institutional entities, and shared their sense of helpless and hopeless when nothing changed. Visitors may also have been referred to mediation with their manager even though mediation is not designed to address chronically abrasive leadership styles. This path implies the Visitor, rather than the organization, should shoulder the intimidating task of correcting an abrasive leader’s behavior.  Concluding that the organization does not care enough to intervene, or worse, tacitly condones unacceptable leadership conduct, Visitors are left with two alternatives: submit and suffer, or leave. The result? As one Ombudsman put it: “I’m tired of helping good people leave.”

This presentation will describe how the ombudsman role can be enhanced to actively help both organization and individuals solve the problem of abrasive leadership.  Working from their ethical foundation of independence, neutrality, impartiality, confidentiality, and informality, ombudsmen are perfectly positioned to fulfill the roles of 1). intervention educator, training institutional leadership on how to manage unacceptable workplace conduct, and 2.) specialist coach for abrasive leaders, helping them develop insight into their management approaches. The time has come to stop the suffering caused by abrasive leadership, and equipped with the courage, compassion, and curiosity inherent to the ombudsman role, ombudsmen should be empowered to take pride in “helping good people stay.”
 

About Laura Crawshaw, PhD, BCC

With more than 40 years' experience as a psychotherapist, corporate officer, executive coach, researcher, and author, Dr. Laura Crawshaw founded the Executive Insight Development Group in 1994, The Boss Whispering Institute in 2009, and the Consortium on Abrasive Conduct in Higher Education in 2013.  Executive Insight specializes in coaching abrasive leaders, and has served an international clientele of organizations, including over 40 Fortune 500 companies and the United Nations. The Boss Whispering Institute is dedicated to research and training in the field of coaching abrasive leaders, and it is the Institute’s mission is to relieve individual and organizational suffering caused by workplace bullying. Dr. Crawshaw lectures and trains coaches worldwide and is the author of Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace (Jossey-Bass, 2007). A Founding Fellow of Harvard’s Institute of Coaching, Dr. Crawshaw also holds membership in the International Society for the Psychoanalytic Study of Organizations, the American Psychological Association, the British Psychological Society, and the International Association on Bullying and Harassment at Work.

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