Professional Development Courses


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Foundations of Organizational Ombudsman Practice

July 10 - 12, 2017  |  8:00 a.m. - 5:00 p.m. each day

Next Step for New or Growing Programs

Presenter: Lee Twyman, Ombudsperson, Rochester Institute of Technology
Thursday, July 13, 2017  |  8:00 p.m. - 5:00 p.m.

Specialty Workshop:

Understanding and Managing High-conflict People

Presenter: Bill Eddy, LCSW, JD, President, High Conflict Institute
Friday, July 14, 2017  |  8:30 a.m. - 4:30 p.m.

Reserve your room at the Hilton San Diego Mission ValleySan Diego, CA

Professional Development Course Fees: July 10-14, 2017

Early Bird 
May 31

May 31
Foundations of Organizational Ombudsman Practice


Next Step for New or Growing Programs



Understanding and Managing High-conflict People




Upcoming Specialized Courses

Understanding and Managing High-conflict People

Where: Hilton San Diego Mission Valley
San Diego, California USA

When: Friday, July 14, 2017
8:30 a.m. - 4:30 p.m. -- full day!

Instructor: Bill Eddy, MCSW, JD, President, High Conflict Institute

This one-day program will first focus on understanding high-conflict personalities in workplace disputes, including a look at five types of high-conflict personalities and brief brain aspects of calming them and focusing them on problem-solving. High-conflict people can generally be managed by understanding their cycle of high-conflict thinking and learning skills to manage their high-conflict behavior.
There will be practice exercises for managing HCPs in person, in writing, and coaching people to manage their conflicts with others. Learn more about this course and the instructor...

Upcoming Next Steps course:

When: July 13, 2017
8:00 a.m. - 5:00 p.m. -- full day!

Where: Hilton San Diego Mission Valley
San Diego, California USA

PDH credits approved: 8

Attendee minimum: 8
Attendee maximum: 30

Instructor: Lee Twyman, Ombudsperson, Rochester Institute of Technology

Completion of Foundations of Organizational Ombudsman Practice Course (above) and IOA Member or Associate Member status; or by consent of the instructors.

This course is for managers, executives, or organization thought leaders who are considering the creation of an ombudsman function, independent ombudsmen who want to establish ombudsman contract services and aspiring ombudsmen.

Next Practitioners Series course:

No dates scheduled.

If you have registered for this course and have any questions about future dates, please contact us at info@ombudsassociation.org,

About Our Trainings
IOA has developed a highly successful format of education, skill building, and theory that combine to provide both the new and experienced organizational ombudsman practitioner with a practical approach to addressing problems in his/her respective environments. Each professional development program focuses on the needs of the organizational ombudsman at a particular experience level, and provides demonstrations or role play, theory, and education appropriate for that level.

A training manual designed for use with each program serves as a continuing source of reference. Completion certificates are provided for those who complete each program. Early-registration discounts are offered for each course. IOA members receive a discounted registration rate.

All of IOA's trainers, while volunteers, are experienced organizational ombudsmen. The use of a team approach in all their training provides participants with a variety of dispute resolution styles and techniques.
To become a member of IOA, click here.

Past Instructors:
Ava DeAlmeida-Law, Senior Civil Rights Investigator, San Francisco Office for Civil Rights, U.S. Department of Education

Camilo Azcarate, Manager, Mediation Services, The World Bank Group

Sean A. Banks, Director & Company Ombuds, Shell Oil Company-Ombuds Services

Wayne Blair, University Ombuds and Director, University of North Carolina at Chapel Hill

Lauren Bloom, CO-OP, Associate Ombudsperson, University of California, Berkeley

David Bremer, Faculty Ombudsperson, Otis College of Art and Design

Melissa Brodrick, Ombudsman, Harvard Medical School, Boston, MA

Lynn Chaillat, EMEA Ombuds, McKinsey & Company

Mary Chavez Rudolph, Associate Director, Ombuds Office, University of Colorado Denver

Nicholas Diehl, CO-OP, Deputy Ombudsman, American Red Cross

Megan Farrell, JD MBA, Of Counsel Hirshfeld Kraemer

Anthony Frisbee, Lieutenant, UC Irvine Police Department

Wendy E. Friede, CO-OP, Consulting Ombuds, Friede Consulting Services

Howard Gadlin, PhD, Ombudsman and Director for the Center of Cooperative Resolution, National Institutes of Health

Ralph Johnson, Americas Ombud, McKinsey & Company

Tom Kosakowski, Associate Director and Ombudsperson for Center for the Health Services, University of California, Los Angeles

Jessica Kuchta-Miller, CO-OP, Staff Ombudsperson, Washington University in St. Louis

Sharon Lanier, CO-OP, Ombudsman, Munroe Regional Medical Center

Lissa Lim, MA, Therapist,  OC Counseling and Psychological Services and an Adjunct Faculty at Santiago Canyon College

Donna Louden, Director, Ombuds Office, National Renewable Energy Laboratory

Zetu Makamandela-Mguqulwa, CO-OP, University Ombuds, University of Cape Town, South Africa

Jose Martinez-Aragon, CO-OP, Ombudsman, World Health Organization

Francine Montemurro, University Ombuds, Boston University

Mandy Mount, PhD, Counseling Psychologist and Director, UCI Campus Assault Resources and Education (CARE) office

Marvin Neal, CO-OP, Ombudsman, The Coca-Cola Company

Belinda Newman, PhD, University Ombuds, University of North Texas

Reese Ramos, CO-OP, Corporate Ombuds, Sandia National Laboratories

Tom Sebok, CO-OP, Director, Ombuds Office, University of Colorado Boulder

Judi Segall, Ombudsperson, Stony Brook University

Tyler Smith, Associate Ombuds, National Institutes of Health

Mary Beth Stevens, CO-OP, Ombudsman, Los Alamos National Laboratory

Susan Theiss, University Ombuds, Oregon State University

Lee Twyman, Ombudsperson, Rochester Institute of Technology

Tom Ward, CO-OP, Ombudsman for Staff, Clemson University

Linda Wilcox, Retired Ombudsperson, Harvard Medical Area

International Ombudsman Association

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