Professional Development Courses

IOA has developed a highly successful format of education, skill building, and theory that combine to provide both the new and experienced organizational ombudsman practitioner with a practical approach to addressing problems in his/her respective environments. Each professional development program focuses on the needs of the organizational ombudsman at a particular experience level, and may provide demonstrations or role play, theory, and education.Certificates of Completion are provided for those who complete each program in its entirety.

  • A training manual designed for use with each program serves as a continuing source of reference.
  • Early-registration discounts are offered for each course.
  • IOA members receive a discounted registration rate.
  • All of IOA's trainers are experienced organizational ombudsmen.
  • The use of a team approach is often used in order to provide participants with a variety of dispute resolution styles and techniques.

Professional Development Courses

October 23-27, 2017
Lord Baltimore Hotel | Baltimore, MD USA

Download the brochure.

Foundations of Organizational Ombudsman Practice - SOLD OUT!
3-day course | October 23-25, 2017

SC1: Helping People Get Unstuck: Mindsets that Generate Responsibility and Possibility
half-day specialty workshop | October 26, 2017 (AM)

Core Course: Mediation Theory and Skills for the Organizational Ombudsman
This course has been cancelled.

SC2: Facilitation Skills for Working with Groups
This course has been cancelled.

SC3: "Listening For" - Advanced Listening Skills Using the
Nonviolent Communication Framework
This course has been cancelled.

Learn about the cancellation policy, certificates of completion and more.

In 2016 IOA’s Professional Development Committee (PDC) initiated a new sustainable process for the development of core course offerings that we believe are essential to new and experienced organizational ombuds. Learn more.

Share your expertise with the greater ombuds community! The Professional Development Committee is currently seeking individuals to develop a replicable core course which will introduce ombuds professionals to conflict theory. Learn more.

International Ombudsman Association

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