Professional Development Courses

IOA has developed a highly successful format of education, skill building, and theory that combine to provide both the new and experienced organizational ombudsman practitioner with a practical approach to addressing problems in his/her respective environments. Each professional development program focuses on the needs of the organizational ombudsman at a particular experience level, and may provide demonstrations or role play, theory, and education.Certificates of Completion are provided for those who complete each program in its entirety.

  • A training manual designed for use with each program serves as a continuing source of reference.
  • Early-registration discounts are offered for each course.
  • IOA members receive a discounted registration rate.
  • All of IOA's trainers are experienced organizational ombudsmen.
  • The use of a team approach is often used in order to provide participants with a variety of dispute resolution styles and techniques.

Professional Development Courses

The next IOA Professional Development Courses will take place January 22-26, 2018, in New Orleans, Louisiana. Reserve your room at the NOPSI Hotel New Orleans: +1-844-439-1463.
The hotel reservation deadline is December 30, 2017.

Register now. View the brochure.

Foundations of Organizational Ombudsman Practice
three-day course
Monday, January 22, through Wednesday, January 24, 2018

SC1: Working with Groups: Developing Facilitation Skills
full-day workshop
Thursday, January 25, 2018

SC2: Conflict Coaching for Ombuds
full-day workshop
Friday, January 26, 2018

Learn about the cancellation policy, certificates of completion and more.

In 2016 IOA’s Professional Development Committee (PDC) initiated a new sustainable process for the development of core course offerings that we believe are essential to new and experienced organizational ombuds. Learn more.

Share your expertise with the greater ombuds community! The Professional Development Committee is currently seeking individuals to develop a replicable core course which will introduce ombuds professionals to conflict theory. Learn more.

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