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Core Course Development

In 2016 IOA’s Professional Development Committee (PDC) initiated a new sustainable process for the development of core course offerings that we believe are essential to new and experienced organizational ombuds.

A core course addresses fundamental knowledge and practice for organizational ombuds that utilize the set of knowledge domains (KDs) necessary to organizational ombudsmen. KDs were derived from the 2009 Job Analysis initiated by the IOA Board and CO-OP® and currently constitute the basis for the CO-OP® assessment. IOA members who have content expertise will be given the opportunity to develop these new replicable core courses. 

The intent of the core course development process is three-fold:  
  1. To develop a set of core course curricula that can be offered repeatedly and utilizing a variety of trainers
  2. To provide a consistent and inclusive process for all core course development
  3. To provide a stipend for core course designers.

Ombuds will be expected to successfully complete core courses in Track 1 prior to registering for Track 2. Core courses are designed to be taught by a team of instructors and for an average of 30 participants. Core courses will be offered on an annual basis.

Track 1

These course topics are intended for new ombuds and address fundamental knowledge and practice. New ombuds are defined as practicing full-time for less than three years.

Courses will include: Legal and Ethical Considerations; Conflict Management; Outreach and Education; Policies, Procedures and Organizational Culture; Mediation Theory and Skills for Ombuds.

Track II

These course topics are intended for experienced ombuds. Experienced ombuds are defined as practicing full-time for more than three years.

Courses will include: Effective Communication; Measuring Effectiveness and Value; Addressing Issues; Psychological, Sociological and Systemic Theories; Cultural Understandings.

 

Core Course Proposal Steps

When responding to a request for a new core course proposal, there are three main steps you need to follow. Get all the details here.
 

Get Involved!

We hope that you will consider submitting a proposal to design and test teach one of our core courses. Request for proposal (RFP) for core courses will be sent out via email to IOA’s current members throughout the calendar year providing details on the core course that is in need of development.

Or consider volunteering for the PDC Curriculum Committee to help review core course proposal submissions. Both opportunities provide a chance to positively influence the quality of IOA’s trainings, the expertise of its practitioners and to work with other IOA members towards these goals. 

Stipend

The PDC recognizes that the labor intensity in creating a replicable course is substantial. While we will be offering a stipend, we know that this does not adequately compensate the effort which will be involved. This is to acknowledge that we are also appealing to developers’ desire to strengthen IOA’s educational efforts, reputation, and overall success. The PDC-CC will collaborate with the chosen developer(s) to make the course development process as efficient and successful as possible.
 
The stipend is subject to contract and will provide specific details, including the developer’s right to adapt and teach the course in settings separate from IOA. A $4,200 stipend is offered for development of a two-day core course and a $2,500 stipend is offered for development of a one-day core course. If two or more individuals submit a joint proposal that is accepted, the stipend will be divided based on their individual agreement. In some cases, non-stipend contracts for materials use may be negotiated. Please visit Course Proposal Steps for more detail.

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