Core Course RFP: Communication Skills and Strategies

The Professional Development Committee is currently seeking an individual(s) to develop a replicable core course for ombuds professionals. Please review the Core Course Development page for more information regarding proposal steps and stipend.

Course Topic

Communications skills and strategies for the organizational ombudsperson

Course Length

2 Days - 16 Hour Course

Course Content

This practical and interactive course will assist organizational ombuds to learn and demonstrate best practices involving the language and approaches used to most effectively communicate with the varied constituencies in contact with an ombuds office. These constituencies include: office visitors, third parties to conflict, and stakeholders whose support relies on understanding the ombuds office success and challenges. This course will address both oral and written communication and will help participants to create, expand, and/or refine a variety of communication strategies critical to the efficacy and success of an ombuds office.

Intended Audience

Participants will be required to complete Foundations of Organizational Ombudsman Practice as a prerequisite to participating in this course. Participants may have a limited understanding of conflict.

Proposal Submission Deadline

Submit your proposal by 17 September 2018. Visit the Core Course Development page to learn how to submit your proposal today!

Course Development Timeline

  • Developer(s) Selection by 15 October 2018
  • Developer(s) Contracted by 15 November 2018
  • Course Design Completed by 15 January 2019
  • Instructor's Guide Completed by 15 March 2019
  • Test Teach: 29 March 2019 (directly preceding the 2019 IOA Annual Conference) 
  • Contract Completion: 15 May 2019


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