Course Descriptions

About Our Trainings

IOA has developed a highly successful format of education, skill building, and theory that combine to provide both the new and experienced organizational ombudsman practitioner with a practical approach to addressing problems in his/her respective environments. Each Professional Development program focuses on the needs of the organizational ombudsman at a particular experience level, and provides demonstrations or role play, theory, and education appropriate for that level.

A training manual designed for use with each program serves as a continuing source of reference. Certificates of Completion are provided for those who complete each program. Early registration discounts are offered for each course. IOA members receive an additional discount.

All of IOA's trainers, while volunteers, are experienced organizational ombudsmen. The use of a team approach in their training provides participants with a variety of dispute resolution styles and techniques.

To become a member of IOA, click here.






International Ombudsman Association

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