Early-bird discount deadline: 17 December 2018
Online registration deadline: 21 January 2019
Note: On-site registration is not permitted. You may ask to be placed on a wait list if the course has reached full capacity.
Ralph Johnson is the ombuds for McKinsey & Company covering the regions of Europe/Middle East/Africa (EMEA) and the Americas. He has had a long and varied career at McKinsey. Ralph is a former consultant at McKinsey and then moved into professional development leadership roles for many years. Ralph helped lead McKinsey's operations practice for several years and then went on to help start the social sector practice. He now splits his time between Ombud for the Americas and leadership development for McKinsey's support staff.
Tom A. Kosakowski
Tom A. Kosakowski is the associate director and ombudsperson for the Health Sciences, UCLA For the past 10 years, he has worked with faculty, staff, and students associated with UCLA’s health system including two hospitals, four professional schools, many research laboratories, and clinical centers. Prior to joining the UCLA Office of Ombuds Services, Tom served as the interim director of the Ombuds Office at UC Riverside and established the Ombuds Office at Claremont Graduate University. Before becoming an ombuds, Tom was an attorney, representing and counseling clients in matters before state, federal, and State Bar courts. Tom trained as a mediator with the Los Angeles County Bar and served as a court-appointed mediator for the L.A. Superior Court. Tom graduated with a bachelor’s in economics from Occidental College and earned a juris doctor from Loyola Law School. Tom has served on the Board of Directors of the International Ombudsman Association and the Editorial Board of the Journal of IOA. In addition, he has served as a trustee and president of the Board of Governors of Occidental College. He publishes the Ombuds Blog.
Donna Louden is the ombuds for the National Renewable Energy Laboratory (NREL) and has been an organizational ombudsman since 2000. Prior to NREL, Donna was the associate director of the Ombuds Office at the University of Colorado, Boulder and also served as an ombuds at the University of California at Irvine. Donna is a member of IOA’s Professional Development Committee and one of the coordinators for the Foundations of Organizational Ombudsman Practice course. An accomplished trainer, Donna has offered workshops in the areas of advanced skills for ombudsmen, cross-cultural conflict management, and public dialogue. She has extensive experience in conflict management, coaching, and cross-cultural conflict. Additionally, she has instructed numerous students, visiting faculty, and business executives in cross-cultural awareness/competence prior to living or conducting business abroad. Donna holds a BA from Loyola Marymount University and an MA from California State University, Fullerton.
Mary Beth Stevens
Mary Beth Stevens is an ombuds at the Los Alamos Laboratory/Department of Energy in New Mexico. She has more than 25 years of experience in crisis response abd conflict resolution including 18 years as organizational ombuds in a 10,000-person national laboratory. Her educational background in psychology has been made practical by a couple of decades as an ombuds, mediator, critical incident debriefer, and facilitator of trauma survivor groups. She regularly provides training on conflict resolution, communications, and negotiations skills. She is certified by the National Council for Behavioral Health as a Mental Health First Aid instructor.
800 Rio Grande Blvde. NW
Albuquerque, NM 87104
Hotel reservations: +1-866-505-7829 or reserve online.
The course fee does not include hotel room. Housing arrangements should be made directlywith the hotel once you've received registration confirmation. Be sure to mention "IOA 2019 Winter PDC Training” block of rooms, or Block Code 1901IOA to take advange of the discounted room rate of $169.00 plus tax per night (single/double occupancy). The hotel reservation deadline is 7 January 2019.
On or before 12/17/18
IOA Members: $1,695
IOA Members: $1,795