Group Facilitation Skills Workshop

Working With Groups: Strengthening Your Ombuds Facilitation Skills
Full-day Specialized Workshop
Thursday, 18 October 2018

8:30 a.m. - 4:30 p.m.
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Early-bird discount deadline: 1 September 2018
Online registration deadline: 1 October 2018

Note: On-site registration is not permitted. You may ask to be placed on a wait list if the course has reached full capacity.

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This is a participatory, skill-building workshop to identify, practice, and strengthen practical facilitation skills for ombuds working with groups. Participants will recognize groups that may benefit from group processes to identify issues, explore options, and clarify next steps. We will examine case studies where groups have improved communication and teamwork or changed abrasive behaviors, and clarify specific approaches for different scenarios. Participants will learn approaches for developing or rebuilding trust as the foundation of a healthy team and practice facilitation skills to prepare for group process, identify group activities that support engagement, blend varied agenda items, and support groups to get their desired results. 


At the end of this workshop, participants will:

  1. Determine when group facilitation is a fit for a group, team, or department
  2. Understand and practice key facilitation skills
  3. Clarify how to use facilitation when there is an identified conflict
  4. Practice skills to facilitate a team or group to improve team behavior



This course will benefit any ombuds who wants to identify and practice specific facilitation skills to work successfully with groups. 


Rita CallahanRita Callahan, Master's, Decision Science, CO-OP®
Rita Callahan, FEMA, has more than 20 years’ experience as an organizational ombuds and conflict resolution consultant offering conflict management, dispute resolution, and collaboration services as a neutral third party to diverse organizations in different industries. Her conflict resolution services include ombuds, mediation, facilitation, conflict coaching, training, team development, meeting design, and systemic analysis in varied organizations. Rita has served as an ombuds at the University of California, San Francisco; National Institutes of Health; and the University of California, Davis. Rita has a master's in decision science and is a Certified Organizational Ombuds Practitioner (CO-OP®).



Maximum: 30
Minimum: 4


There are no prerequisites for this course.
The instructor highly recommends reading "The Five Dysfunctions of a Team" by Patrick Lencioni prior to the course.


Wyndham Philadelphia Historic District
400 Arch Street
Philadelphia, PA 19106 USA
Hotel Reservations: +1-877-999-3223 or reserve on line.
The course fee does not include hotel room. Housing arrangements should be made directly with the hotel once you’ve received registration confirmation. Be sure to mention IOA when you’re making your hotel reservation to take advantage of the discounted room rate of $179 per night, a substantial savings from the regular room rate. The hotel reservation deadline is 24 September 2018.


On or before 9/1/18
IOA Members: $550
Nonmembers: $650
After 9/1/18
IOA Members: $600
Nonmembers: $700

The course fee does not include hotel room. Housing arrangements should be made directly with the hotel once you’ve received registration confirmation.


Contact IOA Administrative Director Jordan Burghardt.

To receive the member discount for this event, you must first become a member then proceed to event registration. View the list of our current membership benefits.

If you do not wish to join IOA, and do not already have an account with us, you may register for this event after you create an account.

If you already have an IOA account login to register now.

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