Early-bird discount deadline: 1 September 2018
Online registration deadline: 1 October 2018
Note: On-site registration is not permitted. You may ask to be placed on a wait list if the course has reached full capacity.
This is a participatory, skill-building workshop to identify, practice, and strengthen practical facilitation skills for ombuds working with groups. Participants will recognize groups that may benefit from group processes to identify issues, explore options, and clarify next steps. We will examine case studies where groups have improved communication and teamwork or changed abrasive behaviors, and clarify specific approaches for different scenarios. Participants will learn approaches for developing or rebuilding trust as the foundation of a healthy team and practice facilitation skills to prepare for group process, identify group activities that support engagement, blend varied agenda items, and support groups to get their desired results.
At the end of this workshop, participants will:
This course will benefit any ombuds who wants to identify and practice specific facilitation skills to work successfully with groups.
Rita Callahan, Master's, Decision Science, CO-OP®
Rita Callahan, FEMA, has more than 20 years’ experience as an organizational ombuds and conflict resolution consultant offering conflict management, dispute resolution, and collaboration services as a neutral third party to diverse organizations in different industries. Her conflict resolution services include ombuds, mediation, facilitation, conflict coaching, training, team development, meeting design, and systemic analysis in varied organizations. Rita has served as an ombuds at the University of California, San Francisco; National Institutes of Health; and the University of California, Davis. Rita has a master's in decision science and is a Certified Organizational Ombuds Practitioner (CO-OP®).
On or before 9/1/18
IOA Members: $550
IOA Members: $600