8:30 a.m. – 5:30 p.m. each day
Precedes the IOA 13th Annual Conference
Early registration discount deadline: February 20, 2018
Advance online registration deadline: April 2, 2018
500 East Broad St.
Richmond, Virginia 23219 USA
For Reservations: +1-800-228-9290
She co-presented with Michael Dues on Conflict Climate at the 2012 IOA Annual Conference, and provided a full-day workshop, “Creating a Roadmap to Address Workplace Bullying,” for IOA in 2015. This presentation, and many others on workplace bullying, were based on her thesis work, current research, and best practices related to addressing systemic conflict.
Michael Dues, PhD, Retired, Head, Department of Communications and Co-Chair, University Ombuds Committee, University of Arizona
Michael Dues, PhD, has been teaching students and helping organizations improve how they handle conflicts for more than 40 years. During his 20 years at the University of Arizona, he taught courses in organizational communication and conflict management, and served as head of the Department of Communication. He has authored several books on organizational communication. His recorded “Great Courses” lecture series on the Art of Conflict Management, offered by the Teaching Company, has reached more than 40,000 learners. He is currently senior partner in conflictclimate.com, helping organizations assess and improve conditions for effectively managing conflict.
Long active in ombuds work, Dues served 10 years as a University of Arizona ombuds and as co-chair of the university ombuds committee. He provided training in managing conflict climate at the annual conference of University and College Ombuds Association in 2005; delivered a keynote address on “Ombudsing at the Margins” at the 2012 IOA Annual Conference; and delivered a keynote address and training at the 2012 Cal Caucus Conference.
Develop a broader and deeper understanding of the full range of research and theory regarding human conflict. Learn how to apply this understanding to conflict in organizations and the practical applications for both working with specific disputes and helping to improve the organization’s systems and culture for addressing conflict.
Foundations of Organizational Ombudsman Practice
Minimum: 6 participants
Maximum: 30 participants
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