You've Got (Hate) Mail!Stephanie Luckam and Sara RobertsOriginally recorded: Thursday, December 14, 2017Preview webinar recording
Expand the Ombuds Profession for Greater ImpactRandy Williams and Caroline AdamsOriginally recorded: Thursday, November 9, 2017Preview webinar recording
Ombuds As a Conflict Resolution TrainerDiana AndersonOriginally recorded: Thursday, September 21, 2017Preview webinar recording
HR and Ombuds: Partners in Pursuit of a Common VisionJosie StilesOriginally recorded: Thursday, June 22, 2017Preview webinar recording
Crucial ConversationsMary Beth StevensOriginally recorded: Thursday, March 9, 2017Preview webinar recording
Helping People Get Unstuck...Andrew Cohn, JDOriginally recorded: Thursday, February 16, 2017Preview webinar recording
Leveraging Your Annual Report...Karey Barnes, MSPAOriginally recorded: Thursday, December 8, 2016Preview webinar recording
Growing Pains: Staying Relevant in a Changing OrganizationCindy FosterOriginally recorded: Thursday, October 13, 2016
Building Conflict CapabilityDaniel GriffithOriginally recorded: Thursday, July 14, 2016Preview webinar recording
Getting Our Ombuds Message OutEric MayoOriginally recorded: Thursday, May 19, 2016Preview webinar recording
Ombuds Office and Its Impact on...Bonnie BonnivierOriginally recorded: Thursday, March 31, 2016Preview webinar recording
Title IXBruce MacAllister and Monique McKayOriginally recorded: Thursday, December 10, 2015Preview webinar recording
How Do I Market My Office...Lee TwymanOriginally recorded: Thursday, November 12, 2015Preview webinar recording
Emotional Intelligence: You Can't Ombuds Without It!Susan Casino and Tom WardOriginally recorded: Thursday, September 10, 2015Preview webinar recording
What Would You Do?...Donna Douglass Williams and Ronnie ThomsonOriginally recorded: Thursday, July 9, 2015Preview webinar recording
Ombuds Metrics, Who, What, When, Where, Why and HowBonnie Bonnivier and Melanie LewisOriginally recorded: Thursday, May 21, 2015Preview webinar recording
The Ombuds As a CoachSteven LevecqueOriginally recorded: Tuesday, March 24, 2015Preview webinar recording
Presenter: Tom Ward, MPA,Clemson University
Recorded: October 2014
It is not uncommon for Organizational Ombuds to find themselves working with visitors struggling with some form of organizational change. In addition to working with individuals,Ombuds have a unique ability to provide important value to their organizations in the various phases of organizational change processes. This webinar will discuss how the role and reputation of an Ombuds can add value throughout the change process while maintaining fidelity with ethical principles and professional standards of practice.Learn more...
Part 1 - Understandings of Conflict and its Causation - August 2013
Part 2 - Strategies for Analyzing Cultural Components in Conflict - September 2013
Part 3 - Conflict Styles and Approaches - November 2013
Part 4 - Effective Communication Skills - January 2014
Part 5 - Interest Based Negotiation - February 2014
Part 6 - Conflict Coaching Models and Process - March 2014
Part 1 - Standards of Practice and the Ombuds Support Role
Part 2 - Best Practices for Working with the Visitor and Formal Partners
Part 3 - Best Practices for Maintaining the Office, Building Awareness and Understanding of the Ombudsman Program, and Communicating Effectiveness
Part 2 - Using Mediation And Other Facilitated Processes To Deal With Workplace Bullying And Harassment
Part 3 - Bullying - You Know What The Problem Is, Now What Do You Do About It?
Part 4 - What Does The Research Tell Us About Workplace Bullying?
Conflict Management Series
Performing the Ombuds Support Role Series
Workplace Bullying Series
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