Recorded Webinars & Conference Sessions

Webinar Recordings

2019 Recordings

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In the Room Where It Happens: Inside Ombuds Practices
Ruthy Rosenberg and Shirley Nakata
Will be recorded on Monday, November 4, 2019

Establishing Trust in Groups: Lencioni and Google Models in
Rita Callahan and Ellen Goldstein
Will be recorded on Thursday, September 12, 2019

Cultural Components in Conflict
David Talbot and Jose Martinez Aragon
Will be recorded on Thursday, August 8, 2019

Preparing the Visitor For the Facilitated Conversation
David Michael and Tyler Smith
Will be recorded on Thursday, June 13, 2019

Listening: An Ombud's Super Power
Kristine Paranica
Will be recorded on Thursday, May 16, 2019

What's An Ombuds To Do in a Conflict Managent System?
Brian Bloch
Will be recorded on Thursday, February 14, 2019

2018 Recordings

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Getting Less Wrong: Understanding Cognitive Biases and Their
Laura A. Frase
Originally recorded: Thursday, September 13, 2018
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The Ombuds As a Workplace Firefighter:Assisting Organization
Patricia Porter
Originally recorded: Thursday, August 16, 2018
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The Ombuds Role in Sexual Harassment and Violence...
Gabrielle Kluck, Alicia Booker and Eric Mayo
Originally recorded: Thursday, June 14, 2018
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Employing Restorative Practices for a Conflict-Positive Cltr
Tahirih Varner
Originally recorded: Thursday, May 10, 2018
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Ombuds Un-Confidential: Research and Practice on Sharing Our
Timothy Hedeen
Originally recorded: Thursday, February 8, 2018
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Examining Ethical Dilemmas in Organizational Ombudsman
Sean Banks
Originally recorded: Thursday, January 18, 2018
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2017 Recordings

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You've Got (Hate) Mail!
Stephanie Luckam and Sara Roberts
Originally recorded: Thursday, December 14, 2017
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Expand the Ombuds Profession for Greater Impact
Randy Williams and Caroline Adams
Originally recorded: Thursday, November 9, 2017
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Ombuds As a Conflict Resolution Trainer
Diana Anderson
Originally recorded: Thursday, September 21, 2017
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HR and Ombuds: Partners in Pursuit of a Common Vision
Josie Stiles
Originally recorded: Thursday, June 22, 2017
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Crucial Conversations
Mary Beth Stevens
Originally recorded: Thursday, March 9, 2017
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Helping People Get Unstuck...
Andrew Cohn, JD
Originally recorded: Thursday, February 16, 2017
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2016 Recordings

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Leveraging Your Annual Report...
Karey Barnes, MSPA
Originally recorded: Thursday, December 8, 2016
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Growing Pains: Staying Relevant in a Changing Organization
Cindy Foster
Originally recorded: Thursday, October 13, 2016

Building Conflict Capability
Daniel Griffith
Originally recorded: Thursday, July 14, 2016
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Getting Our Ombuds Message Out
Eric Mayo
Originally recorded: Thursday, May 19, 2016
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Ombuds Office and Its Impact on...
Bonnie Bonnivier
Originally recorded: Thursday, March 31, 2016
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2015 Recordings

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Title IX
Bruce MacAllister and Monique McKay
Originally recorded: Thursday, December 10, 2015
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How Do I Market My Office...
Lee Twyman
Originally recorded: Thursday, November 12, 2015
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Emotional Intelligence: You Can't Ombuds Without It!
Susan Casino and Tom Ward
Originally recorded: Thursday, September 10, 2015
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What Would You Do?...
Donna Douglass Williams and Ronnie Thomson
Originally recorded: Thursday, July 9, 2015
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Ombuds Metrics, Who, What, When, Where, Why and How
Bonnie Bonnivier and Melanie Lewis
Originally recorded: Thursday, May 21, 2015
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The Ombuds As a Coach
Steven Levecque
Originally recorded: Tuesday, March 24, 2015
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The Ombuds Value in Organizational Change

Presenter: Tom Ward, MPA,Clemson University
Recorded: October 2014

It is not uncommon for Organizational Ombuds to find themselves working with visitors struggling with some form of organizational change. In addition to working with individuals,Ombuds have a unique ability to provide important value to their organizations in the various phases of organizational change processes. This webinar will discuss how the role and reputation of an Ombuds can add value throughout the change process while maintaining fidelity with ethical principles and professional standards of practice.Learn more...


Conflict Management Series

Part 1 - Understandings of Conflict and its Causation - August 2013

Part 2 - Strategies for Analyzing Cultural Components in Conflict - September 2013

Part 3 - Conflict Styles and Approaches - November 2013

Part 4 - Effective Communication Skills - January 2014

Part 5 - Interest Based Negotiation - February 2014

Part 6 - Conflict Coaching Models and Process - March 2014

Performing the Ombudsman Support Role Series

Part 1 - Standards of Practice and the Ombuds Support Role

Part 2 - Best Practices for Working with the Visitor and Formal Partners

Part 3 - Best Practices for Maintaining the Office, Building Awareness and Understanding of the Ombudsman Program, and Communicating Effectiveness

Workplace Bullying Series
Part 1 - Bullying For The Organizational Ombudsman (Not A "How To")

Part 2 - Using Mediation And Other Facilitated Processes To Deal With Workplace Bullying And Harassment

Part 3 - Bullying - You Know What The Problem Is, Now What Do You Do About It?

Part 4 - What Does The Research Tell Us About Workplace Bullying?


Webinar Recording Pricing




Single Webinar



Conflict Management Series  



Performing the Ombuds Support Role Series



Workplace Bullying Series




Conference Session Recordings 

2014 Annual Conference

Purchase a recording today. Click on a session title below for more information.
2014 Conference Attendees: log in to get free access to these three recordings!


Conference Session Recording Pricing




Single Session



Conference Attendees*
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