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Webinar Cancellation Policies

LIVE WEBINAR CANCELLATION POLICY

Notice of cancellation must be in writing via facsimile or email. Cancellation by telephone is not allowed. To cancel via email, send the cancellation notice to: info@ombudsassociation.org

To cancel by fax send to +1-847-686-2253. Please see the refund policies below:

For attendees registered for individual webinars, there are two refund/cancellation options:
1. If you cancel and do not want a recording of the webinar post-event:

  • Notice of cancellation 5 business days prior to the course = 100% refund
  • Notice of cancellation 0-4 business days prior to the course = No refund

 

2. If you cancel for the live webinar and want a recording of the webinar sent to you post-event, no refund will be given.

For attendees registered for the entire webinar series:

  • For cancellations of Webinars #2 and/or #3, partial refunds (based on a prorated rate per webinar) will be provided, minus a $25.00 administrative fee.
     

Refund requests as a result of technical issues:

  • If a technical failure at the attendee's home or workplace prevents access to the live webinar, the attendee will not be given a refund. It is the responsibility of the attendee to confirm system requirements and test their computers prior to the start of the webinar.
  • If a technical failure is the fault of the service provider and the webinar is cancelled, a full refund will be provided.

 

3. For purchases of recorded webinars: no refund will be given.

 

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