Webinar Cancellation Policies


Notice of cancellation must be in writing via facsimile or email. Cancellation by telephone is not allowed. To cancel via email, send the cancellation notice to: info@ombudsassociation.org

To cancel by fax send to +1-847-686-2253. Please see the refund policies below:

For attendees registered for individual webinars, there are two refund/cancellation options:
1. If you cancel and do not want a recording of the webinar post-event:

  • Notice of cancellation 5 business days prior to the course = 100% refund
  • Notice of cancellation 0-4 business days prior to the course = No refund


2. If you cancel for the live webinar and want a recording of the webinar sent to you post-event, no refund will be given.

For attendees registered for the entire webinar series:

  • For cancellations of Webinars #2 and/or #3, partial refunds (based on a prorated rate per webinar) will be provided, minus a $25.00 administrative fee.

Refund requests as a result of technical issues:

  • If a technical failure at the attendee's home or workplace prevents access to the live webinar, the attendee will not be given a refund. It is the responsibility of the attendee to confirm system requirements and test their computers prior to the start of the webinar.
  • If a technical failure is the fault of the service provider and the webinar is cancelled, a full refund will be provided.


3. For purchases of recorded webinars: no refund will be given.


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