IOA Journal Publishes: Ombudsing in the New Era

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Many ombuds offices arose in times of unrest, incivility, and questions about individual rights and responsibilities. Today is no different. As ombuds enter an era where individuals seem to be losing the ability to dialogue, this article examines how ombuds might lead the way in reestablishing connection among individuals and groups. Through the lens of Planned Happenstance Theory, it argues that the history of the profession uniquely positions ombuds to take action. IOA Members, read the full article by author Shannon Lynn Burton.

International Ombudsman Association

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