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IOA Journal Publishes: Personal Reflection: How the Ombudsman Role Changes the Practitioner

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In this paper, authors Jan Newcomb and Dawn Duquet reflect on the enduring friendship they built while serving together as board members of the Corporate Ombudsman Association. They review their personal experiences, focusing on how the ombudsman role had changed them. After much contemplation and drafting separate articles they discovered that, although their individual experiences were unique, their personal development was remarkably similar. Read the article.

International Ombudsman Association

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