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IOA Journal Publishes: Reimagining the Role of the Organizational Ombuds

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Written by Wayne Blair, this article expands his 2016 IOA Annual Conference’s Mary Rowe Honorary Keynote Address, “Reimagining the Role of the Organizational Ombuds.” It asserts that ombuds should be thought of as transformational leaders. Using a real case example, it contends that making connections and understanding consequences from the ombuds’ unique vantage point is a form of risk assessment and change management that should be integral to our work.

The article also argues for an activist interpretation of the ombuds role and its potential to shift individual ombuds and the profession at large from a transactional to a transformational orientation.

IOA Members, read the full article.

International Ombudsman Association

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