One of the most important tasks facing organizational ombudsmen is communicating the value and effectiveness of their offices and roles to their institutions and the public. Below are some recommended readings that may be helpful in this effort.
The Organizational Ombuds Office and Corporate Social Responsibility: Driving Values in an Organization. Society of Petroleum Engineers. Bonnivier, B. M., Brooke-Lander, M. C., & Lewis, M. R. (2015, March 16). doi:10.2118/173528-MS