Professional Development Committee

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Lee Twyman, Co-Chair

Lee.Twyman@rit.edu

 


 

COMMITTEE MEMBERS

Sean Banks, Wayne Blair, Nick Diehl, Wendy Friede, Jean Griffin, Wilbur Hicks, Donna Louden, Jose Martinez, Francine Montemurro, Bathabile Mthombeni, Carolyn Noorbakhsh, Ellen Schreiber, Judi Segall, David Talbot, Linda Wilcox

 

2010 Instructors:

David Carver, Marlene Chumak, Nicholas Diehl, Wendy Friede, Danielle Germansky, Wilbur Hicks,  Donna Louden, Francine Montemurro, Tom Sebok, Judi Segall, David Talbot, Lee Twyman, Linda Wilcox

 

FOR MORE INFORMATION

Contact Lee Twyman at:

(585) 475-2876 or Lee.Twyman@rit.edu

 

MISSION

The Professional Development Committee (PDC) assesses the development needs of IOA members and potential members and delivers training to meet those needs.

 

PRIORITIES

  • Inform and educate those interested in establishing an Ombudsman function regarding the standards of practice and how to set up an office
  • Provide training for Ombudsmen at all experience levels
  • Deliver training in diverse geographic locations (including outside North America) to make it as accessible as possible to members and potential members
  • Proactively identify emerging topics and design training to support these new areas of interest
  • Support Certification initiatives

 

ACCOMPLISHMENTS

This year presented continued opportunities and challenges for PDC. The PDC continues to explore options for ensuring high quality instruction; meeting the professional development needs of IOA members and prospective members; and improving our current models for course and curriculum development, methods for cost savings, and maximizing course enrollments. In service of those goals, PDC is planning to launch online and distance learning opportunities during the spring of 2001.  The PDC has undertaken a full strategic planning effort in order to explore our efforts and our means for delivery, as well as initiate new and dynamic approaches for delivering high quality and innovative programming for IOA members and those interested in the organizational ombudsman profession. 

 

Courses and Enrollment:

  • Ombudsman 101 taught in Baltimore, MD; Malibu, CA; Paris, France; and Toronto, Canada. A total of 168 participants attended. 
  • Three Ombudsman 101 Plus taught in Baltimore, MD; Malibu, CA; and Toronto, Canada. A total of 41 participants attended.
  • Two Specialized Courses; a total of 30 participants attended.
  • Three full-day and two half-day pre-conference courses prior to the 2010 IOA Conference in New Orleans. A total of 115 participants attended.
  • One Specialized Course, “Mediation and the Ombudsman,” was conducted in Paris, France. A total of 26 participants attended.