The Board of Certification for Certified Organizational Ombudsman Practitioners (Board of Certification) was established in 2009 for the purpose of awarding the Certified Organizational Ombudsman Practitioner®or CO-OP® credential. The Board of Certification, a division of the International Ombudsman Association (IOA), manages all matters related to certification and recertification through its Board of Directors, committees and task forces. Its purpose is to promote, examine and maintain standards for the advancement of organizational ombudsmanry. It does so by identifying -- for organizational ombudsman practitioners, their organizations, and the public -- those organizational ombudsmen who have voluntarily sought and obtained certification.

The CO-OP®credentialing program is intended to:

  • Promote visibility for Certified Organizational Ombudsman Practitioners;
  • Recognize the shared understanding of the knowledge and experience required of the organizational ombudsman practitioner;
  • Foster consistent adherence to the key ethical values and standards of practice of the organizational ombudsman as defined by IOA;
  • Enhance the status and credibility of the profession and present a reliable image to the public; and
  • Regulate use of the credential, including corrective procedures, to protect the integrity of the certification program and the profession.

Upcoming Certification Examination Test Dates

There are no prerequisites or working requirements to sit for the Certification Examination

The Board of Certification for Certified Organizational Ombudsman Practitioners will be administering the next certifying examination between Thursday, April 16 through Monday, April 25, 2015.  Passing the exam is a necessary step in obtaining certification as a Certified Organizational Ombudsman Practitioner® (CO-OP®).  The registration window for candidates wishing to take the exam will be from Monday, February 23 – Monday, April 6, 2015.

The exam will be computer based and offered at over 300 testing centers throughout the world. Specific times to sit for the exam can be scheduled at any of the locations.  For those candidates attending the 10th Annual Conference of the IOA in April, there are 3 testing centers located in Atlanta, GA, USA.

To register for the exam online and schedule a testing time and location, please use the following link and choose International Ombudsman Association as the organization when requested.


The certifying examination registration fee must be paid online using Visa, MasterCard or American Express.  The fee for the certification exam is $550.  For those registering between February 23 - March 16, the exam fee will be at a special early-bird rate of $525.

Upon completing the online registration form and clearing of your online payment, you will receive an Applicant Admission Notice at the email address you have used to register. This notice is required for test entry and instructs you about the rules and regulations, as well as the logistics, for the day of the examination.


Those interested in the CO-OP® credential are invited to an upcoming teleconference information session to be held on Wednesday, March 4 at 9:00 am Pacific Time Pacific Standard Time (12:00 noon Eastern Standard Time).  At that time, members of the Board of Certification will be available to explain the process, answer questions and provide information about what becoming certified entails.  Please use the following call-in information to attend the teleconference:

+1-712-432-1212 Meeting ID Code: 444-605-785


For any questions about the examination registration process, you may contact the

IQT testing service:

Inside North America at +1(866) 773-1114


Outside North America at +1(727) 733-1110.

Certification Office:

Schroeder Measurement Technologies, Inc.
25400 US Highway 19 N, Suite 285
Clearwater, Florida 33763
(727) 738-8727
1-866-773-1114 (IQT)

International Ombudsman Association

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