The Board of Certification for Certified Organizational Ombudsman Practitioners (Board of Certification) was established in 2009 for the purpose of awarding the Certified Organizational Ombudsman Practitioner® or CO-OP® credential. The Board of Certification, a division of the International Ombudsman Association (IOA), manages all matters related to certification and recertification through its Board of Directors, committees and task forces. Its purpose is to promote, examine and maintain standards for the advancement of organizational ombudsmanry. It does so by identifying -- for organizational ombudsman practitioners, their organizations, and the public -- those organizational ombudsmen who have voluntarily sought and obtained certification.

The CO-OP® credentialing program is intended to:

  • Promote visibility for Certified Organizational Ombudsman Practitioners;
  • Recognize the shared understanding of the knowledge and experience required of the organizational ombudsman practitioner;
  • Foster consistent adherence to the key ethical values and standards of practice of the organizational ombudsman as defined by IOA;
  • Enhance the status and credibility of the profession and present a reliable image to the public; and
  • Regulate use of the credential, including corrective procedures, to protect the integrity of the certification program and the profession.

Certification Examination Test Dates

CO-OP® Exam Registration period: September 6, 2017 – October 11, 2017

CO-OP® Exam Informational Call: September 14, 2017

2 pm EDT/1 pm CDT/Noon MDT/11 am PDT
View the accompanying materials.

+1-605-475-5920, Code 674-4105

CO-OP® Exam period: October 16, 2017 October 27, 2017


There are no prerequisites or working requirements to sit for the Certification Examination.

The Board of Certification for Certified Organizational Ombudsman Practitioners administered the last certifying examination April 21 - April 28, 2017. Passing the exam is a necessary step in obtaining certification as a Certified Organizational Ombudsman Practitioner® (CO-OP®). The exam is computer based and offered at more than 300 testing centers throughout the world. Specific times to sit for the exam can be scheduled at any of the locations. 


To register for the exam online and schedule a testing time and location, please use the following link and choose International Ombudsman Association as the organization when requested.


The certifying examination registration fee must be paid online using Visa, MasterCard or American Express. The fee for the certifying exam is $495 for IOA members and $575 for non-members. 

Upon completing the online registration form and clearing of your online payment, you will receive an Applicant Admission Notice at the email address you have used to register. This notice is required for test entry and instructs you about the rules and regulations, as well as the logistics, for the day of the examination.

For any questions about the examination registration process, you may contact the

IQT testing service:

Inside North America at +1(866) 773-1114


Outside North America at +1(727) 733-1110.

Certification Office:

Schroeder Measurement Technologies, Inc.
25400 US Highway 19 N, Suite 285
Clearwater, Florida 33763
(727) 738-8727
1-866-773-1114 (IQT)

International Ombudsman Association

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