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This year-long study of IOA members collected an unprecedented amount of data about the work done by and compensation of organizational ombudsmen. The authors of the study believe the data will be valuable for individual practitioners and organizations interested in creating an ombudsman office.
A Few Findings from the 2010 Survey…
In the Academic Sector
* Average salary from 2009 to 2010 increased by 0.6% for full-time solo practitioners and by 1.0% for part-time solo practitioners.
* Average salary among full-time co-equals increased 1.5% from 2009 to 2010.
* OOs reported more high risk cases than in previous years related to individual job security, reputation of organization, individual health.
* OOs reported engaging in more facilitation/mediation and training than in previous years.
In the Corporate Sector
* Average salary for full-time solo practitioners increased 3.5% from 2009 to 2010.
* Average salary among co-equals increased 2.3% from 2009 to 2010.
* 50% of Canadian respondents reported receiving a bonus; average bonus doubled from 2007.
* Operating budgets in 2010 ranged from $9,100 to $1.8 million.
* Os reported engaging in more facilitation/mediation, training, contacting compliance office within the organization than in previous years.
In the Government Sector
* Difference in average salary of full-time solo practitioners from 2009 to 2010 was negligible.
* Average salary of full-time managing/co-managing OOs increased 1.6% from 2009 to 2010.
* 40% reported receiving a bonus, approximately the same percentage of those in 2007.
* OOs reported seeing more of the following than in previous years: more than 3 issues in a case, multiple sets of rules, codes, contracts, or regulations, cases lasting 3+ months
In the Nonprofit/Other Sector
* 18% reported receiving a bonus in 2010, up from 2007.
* Operating budgets in 2010 ranged from $60,000 to $1.2 million.
* OOs reported seeing more of the following than in previous years: groups as visitors, multigenerational issues, more than 3 issues in a case.
The report is divided into seven sections:
* Participant Demographics
* Compensation
* Professional Development and Employer Support
* Structure of Ombuds Role, Office, and Function
* Ombuds Employment Sector
* Ombuds Constituency
* Issues, Cases, and Activities
Where appropriate and possible, results are reported by sector and/or by full- or part-time status of respondents.
IOA members have access to a free copy of the report (located in the Members Only section of the website). Non-members and the general public may purchase the 2010 Compensation and Ombudsman Practice Survey for $200.00. For more information or to purchase a copy of the report, please send an email to info@ombudsassociation.org.
