Recent News

The IOA Board of Directors announced the election of officers at the conclusion of its ninth annual conference in Denver.  The following will serve terms through April 2015: President -- Anamaris Cousins Price, Halliburton Vice President -- Lisa Witzler, National Institutes of Health Secretary -- Donna Douglass-Williams, MD Anderson  Treasurer -- Ilene Butensky, Eaton Corporation (completing the second year of a two-year term)...
IOA honored two IOA members, Marsha Wagner and Alan Lincoln, with the Distinguished Emeritus award during its ninth annual conference.  Wagner, who retired in 2013 as the first Ombuds at Columbia University, was recognized for her leadership with the University and College Ombuds Association and, most especially, for her impact in helping to found the IOA Certified Organizational Ombudsman Practitioner program.  Lincoln, who founded...
The Mayor of the City and County of Denver, Michael B. Hancock, declared April 7, 2014 to be "Ombudsman Day."  The announcement kicked off the first day of the 2014 IOA annual conference.  
On April 7, 2014, the International Ombudsman Association introduced its 2014 International Scholarship Recipient: Daisy J. Mosse-Toigat.  The IOA International Committee selected Mosse-Toigat to receive the award based on an essay that outlined her interest in the Organizational Ombuds profession and plans to promote it in her area of the world.  The award paid for her travel and conference expenses. Mosse-Toigat is currently an...
The most recent issue of the JIOA, Volume 7(1) is now available. This edition continues discussion of Organizational Ombudsman pioneers – this time focusing on our Founding Editor, Alan Lincoln. This issue also features articles addressing courage in Ombudsman work, optimising the potential for demonstrating the value added by the Ombudsman role, and an examination of the challenges in questioning authority. These papers all reflect...
The International Ombudsman Association recently held elections for open board position.  Results were announced recently. The following were elected to three-year terms as Directors starting in April 2014:  Anamaris Cousins Price, Halliburton (serving a second term); Lois Petzold, International Monetary Fund (serving a second term); Ellen Schreiber, University of Idaho; Sara Thacker, University of California, Berkeley (...
The U.S. EEO Commission is actively seeking public comment on their proposed, revised, EEO complaint processing guidelines, the EEOC Management Directive (MD) 110. This process allows for informal resolution efforts prior to a formal complaint being filed.  Ombuds is listed as an option for early resolution, there appears to opportunities to improve on the definition and possibly other elements of confidentiality, notice, and conflict of...
The Board of Certification for Certified Organizational Ombudsman Practitioners will be administering the certifying examination from Thursday, April 3 through Sunday, April 13, 2014.  Passing the exam is a necessary step in obtaining certification as a Certified Organizational Ombudsman Practitioner® (CO-OP®).  The registration window for candidates wishing to take the exam will be from February 10 - March 20, 2014. The exam...
The next episode of IOA Radio, IOA’s  teleconference-based “talk show,” will feature Anamaris Cousins Price, Corporate Ombuds for Latin America and Caribbean at Halliburton and IOA’s current President. We will be discussing Anamaris’ career path, life on the IOA Board of Directors, and the upcoming conference in Denver. Date: Wednesday, March 26th, 2014 Time: 12:00pm EST Each episode includes time for a...
IOA is pleased to announce the opening of the 2014 Writing Competition. Submissions can address any topic the author deems relevant to the organizational ombudsman profession. Authors may draw source material from conflict resolution, law, policy, business, psychology, or other fields. Annual winners receive: A cash prize. An invitation, with financial support, to attend IOA's annual conference where they receive the award. A...
Following an extensive search for a new business partner to bolster programs and services, relieve busy volunteers from administrative tasks, provide strategic and business advice to leadership, and help IOA maximize its potential and influence, the The Sherwood Group, Inc. has been selected and is now in place to serve as IOA's new management company. Specifically, IOA woud like to extend a warm welcome to its first Executive Director, Rick...
The Board of Certification for Certified Organizational Ombudsman Practitioners will administer its exam April 3-13, 2014. Passing the exam is a necessary step in obtaining certification as a Certified Organizational Ombudsman Practitioner® (CO-OP®). The registration window for candidates wishing to take the exam will be from February 10 - March 20, 2014. The exam will be computer based and offered at over 300 testing centers throughout...
UC President Janet Napolitano says every campus in the sprawling 10-campus system should have an Ombuds program. Napolitano's statement came in response to an and independent investigation and recommendation by former California Supreme Court Justice Carlos into allegations of bias and discrimination by faculty at UCLA. Napolitano directed all of the UC campus chancellors to implement a range of measures to monitor and address bias and...
Beth Fisher-Yoshida of WKCR in New York interviewed IOA member and Columbia Unviversity faculty member John Zinsser in January 2014 on "The Role of the Ombudsman". The interview was part of with the Advanced Consortium on Cooperation, Conflict, and Complexity.  Zinsser is an instructor in the negotiation and conflict resolution masters program at Columbia University.  He discusses his experience as an Ombuds and...
The ABA Business Law Section has established a new Subcommittee on Ombuds.  The relationship of the new group with the existing Section of Dispute Resolution Ombuds Task Force is unclear.  However, the new Subcommittee has a different mission statement and goals.    The new website states: Mission: To serve as a vehicle for effective participation by the organized business law bar in developments in the evolving field of...
2014 BOARD OF DIRECTORS ELECTION Voting e-ballot will be sent via email to Members and Associate Members. All electronic ballots must be submitted no later than Friday, February 7, 2014 at 5pm Pacific Standard Time (8pm EST).     Click Below to View Statements by Each of the Nominees   Candidates for Board of Directors (5 seats available): Susan Casino -- Director of Ombuds Services, Apollo Group, Inc. Anamaris...
Registration is now open for the 9th Annual Conference in Denver, CO from April 6-9, 2014, with professional development courses April 4-6, 2014! Click here to register for the conference and view the agenda, descriptions of pre-conference courses and networking opportunities, and get details on hotel and travel information.  
The ENOHE Conference Planning Committee has issued a call for papers to be delivered at its 11th Annual Conference to be held at the University of Warsaw, May 15-17, 2014. The conference, “Higher Education Ombudsmen and Empowerment,” will highlight three themes: empowering students; empowering universities; and empowering Ombuds. Potential contributors must submit a synopsis of less than 300 words by February 28, 2014.  (ENOHE...
The ABA Section of Dispute Resolution’s Sixteenth Annual Spring Conference will be held in Miami, Florida April 2-5, 2014 at the Hyatt Regency. This year, the largest educational gathering for the dispute resolution field includes two sessions about Ombuds. "Introduction to Ombuds Practices" Panel discussion with a moderator and 4 practicing ombuds. T he first three would be lawyers who would describe their practices and the...
The IOI's report is dominated by news from its 11th World Conference in New Zealand. The Institute implemented by-law changes adopted by the membership at the conference which clarified and revised membership criteria. In addition, regional representatives were elected to the IOI Board.  According to the report, the Institute entered into a Memorandum of Understanding with the African Ombudsman and Mediators Association. IOI also...
The European Network of Ombudsmen in Higher Education unveiled a new website (and domain name) with information about the decade-old organization.  The site includes a welcome from Josef Leidenfrost, ENOHE's President and Convenor, historical facts, and upcoming events.   Membership--offered for the first time--is open to individual University Ombuds and others at €50 per year.  Members enjoy discounted conference...
The following is a letter from IOA President Anamaris Cousins Price to Marsha Wagner, on the occasion of her retirement:   November 4, 2013   Ms.Marsha Wagner Columbia University - New York   Dear Marsha, On behalf of the IOA Board of Directors and your association colleagues, I would like to take this opportunity to thank you for the formidable and unselfish work you have done these past years for our beloved association and...
Dear IOA Members, It's a new year and time to renew your IOA membership! We have appreciated your support this past year, and we look forward to your continued commitment in 2014. Your IOA membership helps advance the organizational ombuds profession and supports ombuds practitioners in many ways through its Code of Ethics and Standards of Practice Mentoring of new ombuds Professional development across all levels of...
The International Institute for Conflict Prevention & Resolution (CPR) recently released information about their "Pledge" initiative. The International Institute for Conflict Prevention & Resolution (CPR) is the leading non-profit independent resource helping global business and their lawyers resolve complex commercial disputes more cost effectively and efficiently.
The next episode of IOA Radio, IOA’s  teleconference-based “talk show,” will feature Lanai Greenhalgh, Director of the Office of the Ombuds and Employee Assistance Program at Colorado State University. Lanai has worked in the mental health field as a licensed clinical social worker since 2001 in areas such as program development, program management, counseling and behavioral health assessment. She serves as Ombuds for all...
IOA members Tim Shore of Pfizer, IOA President Anamaris Cousins Price of Halliburton, and Chuck Howard of Shipman and Goodwin, LLP were recently interviewed for a piece called "Offie Disputes Get a New Referee" which aired on MarketPlace.com. If you missed it, you can read and/or listen to the interview at: http://www.marketplace.org/topics/business/office-disputes-get-new-referee Public education efforts like this are core to the...
Looking for assistance in hiring a new ombudsman, evaluating an ombuds program, or addressing any number of ombuds office-related needs? Are you an IOA member who offers these and other services as a vendor or contractor? Then check out the Ombuds Service Provider Directory (OSPD), which now includes 8 experienced IOA members. You can find more information about the OSPD by clicking here or going to About IOA > Ombuds Service Provider...
The IOA Conference Committee is accepting presentation proposals and speaker and topic suggestions for the IOA 9th Annual Conference taking place April 6-9, 2014 at the Sheraton Downtown Denver. CLICK HERE TO SUBMIT YOUR PROPOSAL Deadline: September 16, 2013 5PM EST For information about the 9th Annual Conference in Denver, click here.
The following is a letter from IOA President Anamaris Cousins Price to Mary Chavez-Rudolph, on the occasion of her retirement: Dear Mary, I have just heard of your retirement from UC Denver and wanted to make sure you knew how much we have appreciated your hard work and contributions to the organizational ombudsman profession and to IOA. Over the years you have served as board member, president, mentoring chair, presenter, trainer, not to...
Dear colleagues,   The next episode of IOA Radio will be held on September 25 at 12:00pm EST. For more information on IOA Radio please visit: http://www.ombudsassociation.org/conferences-professional-development/ioa-radio. I look forward to your participation! Best regards, Teresa Ralicki, Moderator of IOA Radio
Zach Ulrich has won the 2013 IOA Writing Competition for his entry entitled "Reconsidering the Neutrality and Impartiality Standard: A Multidisciplinary Analysis.”  Ulrich will receive a cash award of $1,500, a 2014 Associate Membership, and has been invited to the 2014 IOA Annual Conference in Denver to receive his award. Kathy Biala’s paper “A Simple Methodology for Increasing Visibility and Capturing Organizational...
The next episode of IOA Radio, IOA’s teleconference-based “talk show,” will feature Reto Meister, Ombudsman of the International Committee of the Red Cross. Date: Tuesday, July 23, 2013 Time: 12:00pm EST Dial-In Number: 559-726-1300 Passcode: 546988# Each episode will include time for a question-and-answer period. The calls will be recorded for future access and are available to members only. For more information about IOA...
IOA's Standards of Practice are now available in six languages (English, Spanish, French, Chinese, Russian, Italian) and can be dowloaded in PDF form HERE.
Congratulations to Nora Farrell who was recently elected President of the Forum of Canadian Ombudsman.  Nora will serve a two-year term that started on June 11, 2013. Nora serves on the IOA Board and is the Ombudsperson at Ryerson University in Toronto. 
The next episode of IOA Radio, IOA’s new, teleconference-based “talk show,” will feature Wilbur Hicks, Distinguished Emeritus member of IOA. The title of this episode is "Because Starting One Ombuds Office Wasn’t Enough." Date: Wednesday, June 26, 2013 Time: 12:00pm EST Dial-In Number: 559-726-1300 Passcode: 546988# Each episode will include time for a question-and-answer period. The calls will be recorded for...
Please enjoy this special issue of The Independent Voice, which provides highlights and reflections from a rich and enjoyable 2013 Annual Conference in Miami. This issue is available to IOA members only and can be found in the Resource Library section of the Members Only area. We are committed to bringing you up-to-date information about what's happening inside the IOA, as well as articles about new ideas in the field,...
All submissions for the 2013 IOA Writing Competition are due June 1st, 2013. For complete information, click on the link below: 2013 IOA Writing Competition
The next episode of IOA Radio, IOA’s new, teleconference-based “talk show,” will feature Sean Banks, Director of Ombuds Services and Corporate Ombuds for the Shell Oil Company. The title of this episode is "Telling the Emperor He Has No Clothes: From Philosophy to Practice." Date: Wednesday, May 22, 2013 Time: 12:00pm EST Dial-In Number: 559-726-1300 Passcode: 546988# Each episode will include time for a question-and-...
2013  SUMMER  MEETING for ACADEMIC OMBUDSPERSONS   The 11th summer meeting of College and University Ombudspersons will take place on July 28-29, 2013 at DePaul University in Chicago. This annual get-together provides an opportunity for academic ombudspersons to become better acquainted, to share concerns specific to their professional environments, and to support and learn from each other’s experiences.  We hope you...
Please enjoy reading the 2012 IOA Annual Report, which is now available online. This enhanced, comprehensive report features: An introduction from IOA Immediate Past President Nick Diehl An update on the plans and activities of the IOA Board of Directors Reports from each standing committee on their accomplishments and top priorities Data on IOA membership and demographics Interesting facts about the organizational ombudsman...
  OMV-Petrom SA invites you to participate in their on-line, anonymous survey about ombuds offices.   OMV-Petrom SA is a Romanian oil company with a new ombuds office, and is the largest corporation in Romania and the largest gas and oil producer in Eastern Europe. The findings of this survey will provide important information and guidance, so they can apply best practices to their ombuds office design. ...
    IOA is proud to announce: 2013 EUROPEAN PROFESSIONAL DEVELOPMENT COURSES   Foundations of Organizational Ombudsman Practice June 23 1:30PM - June 25, 2013 and Smart Leaders, Smarter Teams: Helping Teams Get Unstuck and Achieve Results June 26, 2013 Rome, Italy www.ombudsassociation.org/Rome2013   REGISTRATION AND FEES   Foundations of Organizational Ombudsman Practice Member   ...
As a follow up the January 2013 launch of the Ombuds Service Provider Directory (OSPD), IOA is pleased to unveil the directory and its first listing of vendors. The directory includes IOA members who offer a range of services, from training to hiring support to ombuds database development. Additional service providers will be added and the format of the directory will be enhanced as applications are received and processed by the OSPD Steering...
IOA Radio is a new, teleconference-based “talk show” in which IOA members will be interviewed about their practice, unique expertise and interests, and other topics relevant to practicing ombudsmen. The host of IOA Radio will be Teresa Ralicki, Associate Ombudsman at the American Red Cross. IOA Radio is intended to: Connect members of the IOA community in a real-time, dialogue-based format Help ombudsmen at all practice levels...
Dear IOA members, Many of you are familiar with the efforts during the past three sessions of the Texas Legislature (which meets semi-annually) to pass a shield law for organizational ombuds. These efforts, led by The Ombudsman Shield Law Coalition, are again active for the 2013 legislative session and the Coalition is seeking the support of people in the ombudsman field. We have just learned that the proposed legislation will be heard...
  Professional Development Courses are being offered prior to the annual conference on Friday, April 19th Saturday, April 20th and Sunday, April 21s. This is a great opportunity to stretch your budget and grow your skills.  If you register for one of these courses and the conference at the same time, not only will you save on travel expenses but you will also receive a $300 discount if you register for the full conference and...
IOA 8th Annual Conference April 19-24, 2013 Hyatt Regency Miami Miami, FL, USA   Register by April 1st, 2013 to receive the Early Registration Rates! General Conference Registration (Monday, April 22 - Wednesday, April 24) Professional Development Courses (Friday, April 19 - Sunday, April 21) Foundations of Organizational Ombudsman Practice (2.5 days) Knowledge and Skills: Working with Visitors and Respondents (2.5 days...
It is my pleasure to announce the 2013 IOA Writing Competition!  See 2013 IOA Writing Competition for full rules and details.  Your help is needed to make this year’s competition a success. The intent of this effort is threefold.  First, by inviting academic interest, it seeks to build bridges to other professional and academic communities, especially the ADR and the legal communities.  Second, it seeks to provide...
The IOA Board is pleased to announce the launch of the Ombuds Service Provider Directory (OSPD), a list of contract services available to IOA members and the general public to help inquirers establish or enhance their ombuds program. The OSPD will be housed on the public portion of the IOA website under “Resources” and be comprised solely of IOA members who are service providers. There will be a nominal fee for the initial posting,...
Dear IOA Members- Each year, the IOA Board bestows the honor of ‘Distinguished Emeritus’ membership status to a select group of individuals in recognition of outstanding and dedicated service to the organization and profession.  Presented annually at the IOA Annual Conference, recipients receive complimentary, non-transferrable membership status along with complimentary registration to the IOA annual conference when he or she...
The International Ombudsman Association recently conducted an election for its Board of Directors. The following were elected to three-year terms as Directors: Brian Bloch, Department of the Interior, Office of the Special Trustee for American Indians (re-elected to second term) Nick Diehl, American Red Cross (re-elected to second term) Donna Douglass Williams, MD Anderson Cancer Center (re-elected to second term) Jose Martinez...
  GO GREEN- RENEW ONLINE! (please follow the steps below) 1- CLICK HERE to enter the online store 2- On the left hand side, click "login" (you will not be offered renewal prices until you log in) 3- Use your email address as your username 4- Use your personally created password (different from the Member ID used for the members section of the website) 5- Forgot your password? No problem. CLICK HERE....
The IOA Mentoring Committee has issued a call for Mentors from the membership. The IOA makes the transition to ombudsing a positive and rewarding experience by connecting novice IOA members with an experienced IOA member Ombudsman for one year. Mentoring someone new to the profession offers the unique opportunity to reaffirm the core values of IOA and share experiences and lessons learned in the process. Mentors are asked to serve for...
  2013 BOARD OF DIRECTORS ELECTION IS NOW OPEN! Voting e-ballot has been sent via email. All electronic ballots must be submitted no later than Friday, November, 30, 2012 at 5pm Pacific Standard Time (8pm EST).     Click Below to View Statements by Each of the Nominees Nick Diehl (incumbent) Brian Bloch (incumbent) Donna Douglass Williams (incumbent) Susan Casino Ellen Schreiber Cynthia Joyce Tom Ward Jose...
The Association for Conflict Resolution is now accepting proposals for its 13th Annual Conference. The conference theme is "Making Peace Happen: New Normals" and is set for October 9-11, 2013 in Minneapolis, MN.  The event regularly features Ombuds as presenters. Proposals are due by Wednesday, December 12, 2012, and are subject to review and modification by the ACR Conference Committee. Presenters will be notified by email on...
The International Ombudsman Association is offering financial support for members or prospective members living outside the U.S. or Canada to attend its 8th Annual Conference on April 21-24, 2013, in Miami, Florida. The scholarship supports IOA’s goal to increase access for practitioners and others in under-served and under-represented regions. The scholarship is specifically aimed at all members or potential members who work outside the...
The Board of Certification for Certified Organizational Ombudsman Practitioners will be administering the next certifying examination between Thursday, November 1 - Friday, November 9, 2012.  Passing the exam is a necessary step in obtaining certification as a Certified Organizational Ombudsman Practitioner® (CO-OP®).  The registration window for candidates wishing to take the exam will be from September 17 – October 26,...
The International Ombudsman Association was invited by the Association of Brazilian Ouvidores/Ombudsmen to participate in its Fifteenth Annual Congress which was held in the city of Vila Velha, in the state of Espiritu Santo on August, 6-8 2012. José Martínez-Aragón delivered the keynote speech on behalf of IOA in which he gave an overview of the role of both Organizational Ombuds and the IOA.  As part of the...
The IOA Conference Committee is accepting speaker presentation proposals and topic suggestions for the IOA 8th Annual Conference taking place April 21-24, 2013, at the Hyatt Regency Miami in Miami, FL. You can submit a proposal by clicking HERE. Each year the International Ombudsman Association hosts an annual conference to promote the organizational ombuds profession, provide relevant educational content and offer enriching networking...
The American Bar Association's 15th Annual Section of Dispute Resolution Spring Conference is set for April 3-6, 2013 in Chicago, IL (two weeks before the IOA conference).  The conference draws from varied and diverse groups including national and international ADR practitioners and organizations, corporate leaders, government employees, judges, court administrators, and academics.   Organizers are seeking proposals for...
We have the courses you need to enhance your skills, knowledge and increase the value that you bring to your organization.  This well rounded course selection will give you tools that you can use every day and help address difficult questions / situations that you encounter daily.  Click here for more information on the October offerings and how to register, http://www.ombudsassociation.org/2012october Early Bird...
Interested in writing for IOA's newsletter, The Indepedent Voice? Staff writers will have the option of generating their own ideas for each issue or taking assignments. We are looking for a variety of articles to help make the newsletter an interesting and useful read for organizational ombudsmen around the world, with topics ranging from profiles of new ombudsmen to explorations of how culture affects ombuds practice or the...
The 8th International Conference on Workplace Bullying and Harassment is being organized by the Psychology and Sociology Departments at the University of Copenhagen between June 13-15, 2012. You can get more information about the conference here. If you are planning to attend this conference, please contact the IOA International Committee. We are interested in contacting two participants who will be attending this conference and would...
The Tennessee General Assembly is considering legislation that would create an Office of Higher Education Ombudsperson within the Office of the Comptroller of the Treasury. The bill's sponsor, Sen. Dolores R. Gresham (R-Somerville), explains that the office would be a safe haven for public university faculty, staff, and students with policy and financial compliance concerns.   The Senate bill (and companion House version HB2392)...
The International Ombudsman Association Board of Directors voted in the following slate of officers to serve until next April: President — Nick Diehl, Deputy Ombudsman, American Red Cross Vice-President — Doris C. Campos-Infantino, Ombudsperson, Inter-American Development Bank Secretary — Anamaris Cousins Price, Associate Ombuds, Halliburton Treasurer — Wayne A. Blair, Ombudsperson, University of North...
In its latest issue, the Journal of the International Ombudsman Association takes up one of the central ethical standards for Organizational Ombuds: Informality. Journal Editor David Miller explains, “In my experience as an Organizational Ombudsman, Informality is the hardest [Standard of Practice] to grasp operationally, unless it is explicated as a contrast with related professions, or in terms of our non-engagement with formal...
The Red Cross Office of the Corporate Ombudsman in Washington, DC is accepting applications for a full-time summer internship. The opportunity is open to graduate students working towards a degree in Conflict Resolution or related field (law students are also eligible).    The intern may assist with the following activities:  Support redesign of case management database. Capture and analyze data in support of the...
Capital University Law School in Columbus, OH will host the Tenth National Conference for Minority Professionals in Alternative Dispute Resolution on May 15-16, 2012. The conference aims to prepare lawyers and nonlawyers alike to help resolve conflicts outside the courtroom. Dispute resolution experts from a wide range of fields will provide trainings.    This year, the event will feature two ombuds who are IOA members. On...
At its latest monthly meeting, CoFO continued its discussions of best practices in the federal sector. In addition, CoFO opened elections for new officers.    Discussion topics at the February meeting included:  What are the key items to include in an Ombuds [Position Description]? (Most are GS-15s, a few are SES (however, the latter can be transferred out). Very few are political appointees. The grade level and PD...
JOURNAL OF  THE INTERNATIONAL OMBUDSMAN ASSOCIATION – CALL FOR PAPERS The JIOA is planning a special issue on the subject of “One-Person Ombudsman Offices”, to be published in October 2012. In this Volume, we hope to identify those elements of one-person practice that characterise the challenges and opportunities faced by those of us who work that way. Such issues might include: ·    ...
This year-long study of IOA members collected an unprecedented amount of data about the work done by and compensation of organizational ombudsmen.  The authors of the study believe the data will be valuable for individual practitioners and organizations interested in creating an ombudsman office.    A Few Findings from the 2010 Survey… In the Academic Sector * Average salary from 2009 to 2010 increased by 0.6% for...
The 2012 Summer Academic Ombuds Meeting will take place on Monday, July 23, 2012, at the University of Wisconsin-Madison. There will also be a New Ombudsperson Workshop on Sunday, July 22. The Wisconsin ombuds team is busy planning the annual summer gathering in the tradition established through the leadership of Tim Griffin and Mary Ann Erickson at Northern Illinois University. The team is excited to welcome you to Wisconsin...
IOA has announced the results of its recent board election. The following individuals have been elected to serve three-year term as Directors starting on April 14, 2012: Ilene Butensky, Eaton Corporation Doris Campos-Infantino, Inter-American Development Bank Isabel Calderon, Mars Inc. Indumati Sen, International Baccalaureate Ted Williamson, The Coca-Cola Company Nora Farrell, Ryerson University, was elected to a two-year...
IOA is pleased to announce the following distinguished keynote speakers for the 7th Annual IOA Conference: Monday, April 16, 2012 Michael Dues, Lecturer, University of Arizona, Management Consultant Tuesday, April 17, 2012 Sherry D. Williams, Esq., Sr. VP, Chief Ethics and Compliance Officer, Halliburton Wednesday, April 18, 2012 David Yamada, Professor of Law, Suffolk University Law School For biographical information on each of...
More than 30 new organizational ombudsman offices opened in 2011 - a record year! New offices opened at:   American University in Cairo Bauhaus-Universität Weimar Board of Realtors, Fort Collins, CO California Pharmacists Association California State University San Marcos Consumer Financial Protection Bureau (U.S. federal agency) Florida International University Goethe University (Frankfurt) Ivy...
The latest issue of the Journal of the International Ombudsman Association looks at the fundamental ethical duty of confidentiality. JIOA Editor David Miller says, “the provision of a safe place in which options for action and response can safely be heard, away from the clamour of police sirens and media-fuelled public approbation, can help to protect the individual and public interest by ensuring that matters have a greater likelihood...
The International Ombudsman Association has announced the slate for the 2011 Board of Directors election. As it has in the past, the Ombuds Blog provides links to public information about the candidates to supplement the official ballot statements.   Nominees for the five open directors positions are: Bernard Anderson Ilene Butensky Isabel Calderon (incumbent) Doris Campos-Infantino (incumbent) Dolores Gomez-Moran...
This full-time ombudsman position provides a wide range of professional support to the office, including working with associates to develop options for resolving problems; identifying organizational systemic issues that are causing conflict; participating in mediation sessions when needed; researching issues and factual situations; promoting the learning of dispute resolution skills; managing outreach to management in California and Canada;...
The International Ombudsman Association has announced its first webinar series. The four-part program will focus on bullying in the workplace and builds on a recent edition of the Journal of IOA that focused on the topic of bullying. Expert speakers come from several disciplines and organizations, and each of the programs qualify for Certified Organizational Ombudsman Practitioner continuing education hours. The webinar seies is open to...
The International Ombudsman Association International Committee is happy to announce the availability of financial support to sponsor members or prospective members living outside of the United States and Canada to attend the forthcoming 7th Annual Conference of the International Ombudsman Association, which will take place April 15-18, 2012, in Houston, Texas. Through this scholarship initiative, the IOA’s overall goal is to provide...
The UN has announced the appointment of Kyoko Shiotani as the Ombudsman and Director of Office of the Ombudsman and Mediation Services. Prior to her appointment, Shiotani served as the Regional Ombudsman in Vienna since November 2009. She has worked at the UN since 1992 in a range of other positions, including an 11-year stint as a Political Affairs Officer in the Asia and Middle East Division of the Office of Operations in the Department of...
Kudos to IOA members Betsy Decyk, the Ombuds for Cal State Long Beach, and Tom Kosakowski, an Ombuds at UCLA who are scheduled to participate on a panel of Ombuds discussing their work at the annual conference of the Southern California Mediation Association November 4 and 5 in Los Angeles and Malibu. For more information about the SCMA conference: SCMA Conf. Invitation. Discounted registration is available through October 4th.
Three new directors have been appointed to the Board of Certification for Certified Organizational Ombudsman Practitioners: Constance Bernard, Ombudsman - International Bank for Reconstruction and Development; Wendy Friede, Principal - Friede Consulting Services; and Robert C. Bordone, Director of Harvard Negotiation & Mediation Clinical Program and professor, Harvard Law School. Bordone is a 'public director' (not a...
The next opportunity for CO-OP Certification happens in October this year.  The exam will be offered between Monday, October 17 - Saturday, October 22, 2011, at a time and testing site of your choice. Online registration for the computer-based examination is now available using the link below. Please select "International Ombudsman Association" as the organization when required. http://www.isoqualitytesting.com/...
One hundred and ninety-nine IOA Members and Associate Members completed the Ombudsman Compensation and Practice Survey, for a response rate of 45 percent. The results of the survey will be available in October, 2011. The respondents who informed our consultant that they had completed the survey were entered into a raffle for three $100 prizes.  Names were randomly selected by the consultant. Congratulations to the following winners:...
 We are pleased to announce that Al Swenson, Ombudsman for the Chevron Corporation, who received the next highest number of votes during the Special Election held in June, will be the newest IOA Board Member. Al is joining the Board as Carolyn Noorbakhsh, Ombudsman for the National Renewable Energy Laboratory, recently announced her retirement from the IOA Board effective July 1, 2011.  Carolyn has been a long-time IOA Director...
    OCTOBER 2011 PROFESSIONAL DEVELOPMENT OPPORTUNITY Monday, Ocotober 24, 2011 – Friday, October 28, 2011 Sheraton Inner Harbor Hotel Baltimore, MD, USA   REGISTRATION To register online, please click here. To register using a Paper Registration Form, please click here.   EARLY BIRD REGISTRATION ENDS SEPTEMBER 19, 2011!...
On behalf of the Nominations and Elections Committee, we would like to announce the results of the 2011 Special Election for the IOA Board of Directors Election. Congratulations to Lois Petzold who received the highest number of votes and thus will fill the balance of the vacant three-year term on the Board – and congratulations to Indumati Sen who received the second highest number of votes and thus will fill the balance of the vacant...
The next Volume of the Journal of  the International Ombudsman Association (JIOA) will be looking at the issue of "Confidentiality and its possible exceptions." The Journal's editors are interested in compiling experiences of Ombudsmen who may have responded to "imminent risk of serious harm" by breaching confidentiality. In particular, they are interested in the context of such experiences, how you thought...
IOA Colleagues - a blast email was sent to the IOA membership on June 13th containing instructional information and a link to the ballot for the special election currently under way to elect two new Board members. The deadline for all ballots to be submitted is Friday, June 24th at midnight (EST). The email in its entirety can be found here, in the Member's Only portion of this site.
The IOA Mentoring Program has updated information now available on the IOA website. If you are interested in becoming a mentor, or would like to get connected with a mentor, click here.
The IOA Professional Development Committee Survey and Specialized Instructors Information questionnaire (deadline: June 2) and the 2010 Ombudsman Compensation and Practice Survey (deadline: June 6) are now available for your participation. IOA members should follow the links int he email notification abouty each of these surveys. The compensation survey is limited to those who were a practicing ombudsman and IOA Member or Associate Member in...
From the post-conference perspectives of first-time attendees to those of the new IOA president and a long-time ombuds who delivered a keynote address, the latest issue of The Independent Voice newsletter offers interesting insights to those who attended the conference and those who could not be there. (Please note that you must be logged in to the website to access this issue.)  
In addition to Ombudsman 101, Ombudsman 101 Plus and Conflict Coaching, the following additional specialized course has been added to the July 2011 IOA training in Indianapolis: NEW! Specialized Course: "Interviewing Skills for Organizational Ombuds" Friday, July 15, 2011 (1 day course) Prerequisite: Completion Ombudsman 101 Early Registration Fee: $450.00 USD Instructors: Lee Twyman, Ombudsperson, Rochester Institute of...
Registration is now open for three valuable trainings to be offered in Indianapolis, July 11-14th, 2011: Ombudsman 101 Ombudsman 101 Plus Conflict Coaching   To register, clikc HERE, or contact: International Ombudsman Association 390 Amwell Road, Suite 403 Hillsborough, NJ 08844 USA Tel: 1+908-359-0246 Fax: 1+908-842-0376 Email: info@ombudsassociation.org
The Georgia State University Office of the Ombudsperson will be hosting its 1st annual Conflict Resolution Symposium on Thursday, October 27, 2011, at Georgia State University's downtown campus in Atlanta, Georgia. The symposium is designed to celebrate the Association for Conflict Resolution's annual Conflict Resolution Day. This year's symposium is entitled "Negotiating for Success: Conflict Resolution...
At its annual conference in Portland, OR, in April 2011, the International Ombudsman Association has announced that its Board of Directors has elected officers to serve until April 2012.   The following will serve as officers of the Association: President –Tom Kosakowski, University of California, Los Angeles Vice President – Doris Campos-Infantino, Inter-American Development Bank Treasurer – Wayne...
Journal of IOA Focuses on Fairness and Equity   The latest issue of the Journal of the International Ombudsman Association (JIOA, vol. 4, no. 1.) takes up the theme of, “Fairness and Equity.” JIOA Editor David Miller says the idea was sparked by Associate Editor Tom Sebok, who asked, “How do we reconcile Ombudsman neutrality with being ‘advocates for fair and equitably administered processes’...