Printer-friendly versionOne of the most important tasks facing organizational ombudsmen is communicating the value and effectiveness of their offices and roles to their institutions and the public. Below are some recommended readings that may be helpful in this effort.
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Effectiveness of Organizational Ombudsmen (The Ombudsman Association handbook, courtesy of Mary Rowe)
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Identifying and Communicating the Usefulness of Organizational Ombuds With Ideas about OO Effectiveness and Cost-Effectiveness (Mary Rowe, JIOA, 2010)
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An Organizational Ombuds Office in a System for Dealing with Conflict and Learning from Conflict, or “Conflict Management System” (Mary Rowe, 2008)
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What Is Success in Ombuds Processes? Evaluation of a University Ombudsman. Tyler R. Harrison, Conflict Resolution Quarterly, vol. 21, no. 3 (Spring 2004).
- The Ombudsman's Role in a Dispute Resolution System. Mary Rowe, Negotiation Journal, 1991
- Benchmarking and Metrics for Ombuds Programs, or What Use are We Anyway? Mary Simon and Mary Rowe. (PowerPoint presentation at the TOA 15th Annual Conference, May 26, 1999.)
- Creation of an Ombuds Office Can Prevent Retaliation Claims, Michael, Eisner. Mediate.com (Jan. 2007).
- On Being An Ombuds: Considerations and Suggestions for Practice. Rick Russell, (2003).
