The International Ombudsman Association

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Journal of the
International Ombudsman Association
2010 Editorial Board

Editor: David Miller Ombudsman World Health Organization Geneva, Switzerland Associate Editors:
Brian Bloch Ombudsman ISKCONResolve Cabin John, MD	Mary Rowe Ombudsperson Massachusetts Institute of Technology Cambridge, MA

Laurie Patterson Employee Ombudsman Akron General Medical Center Akron, OH	Thomas Sebok Director, Ombuds Office University of Colorado at Boulder Boulder, CO
Neal Milner Ombuds University of Hawaii Honolulu, HI

FOUNDING EDITOR: Alan Jay Lincoln University Ombuds (retired) University of Massachusetts Lowell Lowell, MA Members:
Steven Cordery Corporate Ombudsman United Technologies Corporation Burgess Hill, West Sussex, UK	Jai Nitai Holzman Ombudsman American Red Cross Washington, DC

Rose Curry Assistant Ombudsman County of Los Angeles Los Angeles, CA	Wendell Jones Sandia National Laboratories Albuquerque, NM

Claudia D'Albini Ombuds Program Director The University of Arizona Tucson, AZ	Thomas Kosakowski University Ombudsperson University of California Los Angeles, CA

Philip Ettman Professor Westfield State College Westfield, MA	Pamela Martin Private Ombudsman Pamela Martin Investigations Menlo Park, CA

Carole A. Ferlatte Agente d'Ombudsman Sante' Canada/Health Canada Ottawa, ON	Laurie Mesibov University Ombuds University of North Carolina at Chapel Hill Chapel Hill, NC

Diedrick Graham Ombudsman San Diego State University San Diego, CA	Sandra Morrison Staff Ombudsman Scotiabank Toronto, ON

Dorothy Graham University Ombuds Kennesaw State University Kennesaw, GA	Kirsten Schwehm Ombudsperson Louisiana State University Baton Rouge, LA

Elizabeth Graham University Ombuds Ohio University Athens, OH	Georgia Shaver Ombudsman The United Nations World Food Programme Rome, Italy

Mim Gaetano Ombudsman Mars, Inc. Ballarat, VIC	Marsha Wagner University Ombuds Officer Columbia University New York, NY

R. Gordon Halfacre Ombudsman Clemson University Clemson, SC	Thomas Zgambo Ombudsman World Bank Group Washington, DC

Wilbur Hicks Ombudsperson International Monetary Fund Washington, DC