Professional Development
October 2009
Monday - Friday
October 26-30, 2009
Charlotte, NC, USA


Course Information:
Ombudsman 101
Monday, Tuesday, and Wednesday morning
October 26-28, 2009
An introductory program for new Ombudsman or those seeking information about the organizational Ombudsman role. (2-1/2 days)

Ombudsman 101 Plus
Wednesday afternoon (1:30-5:30pm)
October 28, 2009
A special program for organizations and entrepreneurs who want to get started. (Half day)

Specialized Course: Conflict Resolution
Thursday
October 29 2009
This course is designed to view conflict as an opportunity to make us more effective as agents of positive change, primarily in the workplace, but in other settings as well.

Instructors

Howard Gadlin		Linda Wilcox
NIH Ombudsman		Ombudsperson
National Institutes of Health/NIH		Harvard Medical Area

Specialized Course: Trust and the Ombudsman Process
Friday
October 30, 2009
This course will explore the importance and development of trust throughout the Ombudsman Process, including working with the initiator, the respondent and the organization.

Instructor

David Talbot

Ombudsman

Coca-Cola Enterprises, Inc.

• Click here for the October 2009 Course Registration Form
• Click here to register online

Hotel Reservations and Information:
The Blake Hotel
555 South McDowell
Charlotte, NC 28204 USA
Phone +1 (704) 372-4100

A reduced room rate of $129 per night single/double (was $159) based on availability until Friday, October 2, 2009.