390 Amwell Road, Suite 403
Hillsborough, NJ 08844 USA
Hillsborough, NJ 08844 USA
Fall 2010 Professional Development Opportunity
Monday, October 25, 2010 - Friday, October 29, 2010
Hyatt Regency Toronto
Toronto, ON, Canada
To register online, please click here.
To register using a paper form, please download the registration form here.
Ombudsman 101
Monday, October 25, 2010 - Tuesday, October 26, 2010
08:30 am - 5:30 pm
Wednesday, October 27, 2010
08:30 am - 12:30 pm
This course covers the fundamentals of the organizational Ombudsman role. It provides basic information and training for the organizational Ombudsman by emphasizing the principles of confidentiality, neutrality, independence, and informality.
For detailed program information, please click here.
Fee:
Ombudsman 101 PLUS
Wednesday, October 27, 2010
12:30 pm - 5:30 pm
Prerequisite: Ombudsman 101
This course will concentrate on how to communicate the value and benefits of an Ombudsman function internally to management who are considering starting an Ombudsman Office, and from the outside if you are an entrepreneur.
For detailed program information, please please click here.
Fees:
Master Class
Thursday, October 28, 2010 - Friday, October 29, 2010
08:30 am - 5:30 pm
Prerequisite: Completion of Ombudsman 101 and 1 year of experience as a practicing organizational Ombudsman.
Maximum Attendance: 20 participants
The idea of an organizational ombudsman master class is borrowed from the music world. Professional musicians commonly attend sessions led by a seasoned teacher and constructive critiques of techniques are discussed openly. The goal of this two-day course is to create an environment in which instructors and participants can demonstrate their skills and styles as they role play cases. The first day will be dedicated to observing and discussing the styles of seasoned practitioners and the second day will give each participant the opportunity to practice. The group as a whole will discuss different techniques and explore and analyze the individual and systemic elements at play in the cases. Instructors have extensive organizational ombudsman work experience in a variety of sectors and will use scenarios relevant to their respective sectors and organizations.
Instructor: Nick Diehl, Associate Ombudsman, National Institutes of Health (NIH)
Fees:
Hyatt Regency Toronto
370 King Street West
Toronto, ON M5V 1J9
Canada
Main Line: (416) 343-1234
Reservations: (888) 421-1442
IOA is pleased to offer the following room rate, based on Single/Double Occupancy: $147.00 CAD
Deadline for Group Room Rate: Friday, September 24, 2010
To make your hotel reservations online, please click here:
https://resweb.passkey.com/Resweb.do?mode=welcome_ei_new&eventID=2408907
ATTENTION: A PASSPORT IS REQUIRED TO ENTER CANADA.
As of June 2009, everyone wishing to enter Canada by air, land and sea is required to produce a passport. Getting your passport is easy, but requires some advanced planning. To ensure you receive your passport in time, be sure to send in your documents at least six weeks prior to your departure date. Full details on attaining or renewing your passport can be found at travel.state.gov/passport.
Note: If you already have a valid passport, make sure to double check the expiration date as it needs to be valid for six-months following your departure.
VISA INFORMATION (FOR NON-US PASSPORT HOLDERS)
Important: A visa may be required for non-US passport holders when entering Canada and re-entering the USA!
ACP has partnered with Citizenship and Immigration Canada to assist visitors in obtaining the documents necessary for travel.
Non-US citizens visiting Canada may also require a visa (TRV) except citizens of countries where an exception has been granted. Visas may also be required for non-US passport holders to re-enter the USA.
For important safety and security information please read the US Department of State's Country Specific Information on Canada.
New Travel Regulation for International Visitors Takes Effect
Effective January 20, inbound travelers to the United States from Visa Waiver Program countries may be denied boarding by the airlines if they haven't complied with the U.S. Department of Homeland Security's Electronic System for Travel Authorization program.
ESTA, introduced in January 2009, requires all international travelers from VWP countries to register in an online database. Previously, international travelers had to fill out an I-94W form before each trip, but ESTA seeks to streamline and update the process. Now, international travelers to the United States must go to the ESTA Web site and fill out an application before entering the country by air or sea. If approved, the authorization is good for two years and can be renewed. Travelers no longer have to fill out an I-94W form before each trip. U.S. officials say ESTA will speed up the process for travelers, enable customs officials to screen passengers in advance, and improve security.
Since ESTA was unveiled on January 12, 2009, it hasn't been strictly enforced. Those who didn't apply for ESTA were given a friendly reminder to do so next time. But starting January 20, 2010, the program has new teeth and, according to the Web site, "VWP travelers who have not received an ESTA approval … may be denied boarding. CBP [U.S. Customs and Border Protection] will handle emergencies on a case-by-case basis." On January 20, DHS officials initiated a 60-day transition to enforced ESTA compliance for air carriers. After that period, the I-94W forms will be eliminated, and airlines risk fines for allowing travelers to board without the proper documentation.
What does this mean for meetings? The U.S. Office of Travel and Tourism advises planners to alert international members and attendees to these new regulations. They should also post reminders on conference Web sites and registration Web pages and provide a link to the ESTA Web site.
The U.S. Travel Association expressed disappointment over the implementation of the policy, fearing it will make the United States a less desirable place to visit. In a press release, U.S. Travel says "the U.S. government appears to lack a comprehensive communications campaign, alliance with airlines, or partnership with foreign airports to drive ESTA enrollment beyond the current level of compliance." The association is encouraging Congress to earmark funds for programs that would drive enrollment, including Internet kiosks at international airport terminals.
The ESTA requirement does not affect U.S. citizens returning from overseas, people from VWP countries traveling on a valid U.S. visa, or travelers from non-VWP nations.
Which countries participate in the Visa Waiver Program (VWP)?
Currently, 35 countries participate in the Visa Waiver Program, as shown below:
CANCELLATION POLICY/REFUNDS:
Notice of cancellation must be in writing via facsimile or e-mail. Cancellation by telephone is not allowed. To cancel via e-mail, send the cancellation notice to:
info@ombudsassociation.org. To cancel by fax send to +1 (908) 842-0376.
If you must cancel your registration, you are encouraged to send a substitute to take your place. Please contact the office and notify us of the change so we can arrange for a name badge and certificate. If you cannot find a substitute to take your place, please refer to the cancellation policy shown below.
10 business days prior to the course = 100% refund
5-9 business days prior to the course = 50% refund
0-4 business days prior to the course = No refund
Note: IOA will not be responsible for the safe-keeping of equipment, supplies, written material or other valuable items left in a function room or guest room.
SUBJECT TO CHANGE OR CANCELLATION:
All IOA Courses are subject to change and/or cancellation.We ask that you not make your hotel reservations or travel plans until you have received a confirmation from the office that you are registered for the course. If you do not receive a confirmation either in the mail or via email then contact the administrative office to check the status of your registration. Course agendas are constantly being updated by the instructors to ensure that the most current materials are presented. If pre-registration attendance is below half of the maximum attendance, instructors may cancel the course.
MAXIMUM ATTENDANCE:
Each IOA course lists the maximum number of attendees per course and will be adhered to. In order to present a quality training session the instructors have set the maximum number to ensure that you receive the full benefit of the materials. On-site registration is discouraged and on-site registrants may not be able to attend if the course has already reached maximum enrollment. IOA will maintain a 'Wait List' if a course reaches the maximum enrollment. 'Wait-List' registrants are admitted on a first-come-first-served basis and will be kept apprised of their status.
METHOD OF PAYMENT:
Checks or money orders should be in United States funds, payable to the International Ombudsman Association. Credit cards are accepted. Electronic Funds Transfers (EFT's) are not permitted. Note: Your registration won't be confirmed until payment is received.
DRESS CODE: Business or Business Casual
CERTIFICATES OF COMPLETION:
Any person who does not complete the entire training course will not be issued a certificate. You may request to make up the missed sections for 101, Advanced or Intermediate. A make-up course must be taken within one year of the original course. Specialized courses may not be made up since they are not repeated within the year and may change each time they are offered.
ALL MAKE-UP REQUESTS MUST BE SUBMITTED IN WRITING TO THE IOA ADMINISTRATIVE OFFICE AND MUST BE APPROVED BY THE INSTRUCTORS.
Make-Up Request Forms are supplied with the course materials on site. Please complete the request form and, if possible, have an instructor sign the form on site prior to leaving.
A mandatory $50 fee will be charged for processing the registration and cover cost of food and space in the class. A mandatory $20 fee will be charged for a new/revised binder and hand-out materials may vary depending on when the original course was taken and if there have been revisions since.
International Ombudsman Association (IOA)
390 Amwell Road, Suite 402
Hillsborough, NJ 08844 USA
Tel: +1 (908) 359-0246
Fax: +1 (908) 842-0376
Email: info@ombudsassociation.org
www.ombudsassociation.org
Monday, October 25, 2010 - Friday, October 29, 2010
Hyatt Regency Toronto
Toronto, ON, Canada
| REGISTRATION |
To register online, please click here.
To register using a paper form, please download the registration form here.
| COURSE OFFERINGS |
Ombudsman 101
Monday, October 25, 2010 - Tuesday, October 26, 2010
08:30 am - 5:30 pm
Wednesday, October 27, 2010
08:30 am - 12:30 pm
This course covers the fundamentals of the organizational Ombudsman role. It provides basic information and training for the organizational Ombudsman by emphasizing the principles of confidentiality, neutrality, independence, and informality.
For detailed program information, please click here.
Fee:
| Early Registration (on or before 9/24/10) | Regular Registration (after 9/24/10) | |
| All Attendees | $1,095.00 USD | $1,195.00 USD |
Ombudsman 101 PLUS
Wednesday, October 27, 2010
12:30 pm - 5:30 pm
Prerequisite: Ombudsman 101
This course will concentrate on how to communicate the value and benefits of an Ombudsman function internally to management who are considering starting an Ombudsman Office, and from the outside if you are an entrepreneur.
For detailed program information, please please click here.
Fees:
| Early Registration (on or before 9/24/10) | Regular Registration (after 9/24/10) | |
| IOA Member | $350.00 USD | $450.00 USD |
| Non IOA Member | $450.00 USD | $550.00 USD |
Master Class
Thursday, October 28, 2010 - Friday, October 29, 2010
08:30 am - 5:30 pm
Prerequisite: Completion of Ombudsman 101 and 1 year of experience as a practicing organizational Ombudsman.
Maximum Attendance: 20 participants
The idea of an organizational ombudsman master class is borrowed from the music world. Professional musicians commonly attend sessions led by a seasoned teacher and constructive critiques of techniques are discussed openly. The goal of this two-day course is to create an environment in which instructors and participants can demonstrate their skills and styles as they role play cases. The first day will be dedicated to observing and discussing the styles of seasoned practitioners and the second day will give each participant the opportunity to practice. The group as a whole will discuss different techniques and explore and analyze the individual and systemic elements at play in the cases. Instructors have extensive organizational ombudsman work experience in a variety of sectors and will use scenarios relevant to their respective sectors and organizations.
Instructor: Nick Diehl, Associate Ombudsman, National Institutes of Health (NIH)
Fees:
| Early Registration (on or before 9/24/10) | Regular Registration (after 9/24/10) | |
| IOA Member | $1,050.00 USD | $1,150.00 USD |
| Non IOA Member | $1,150.00 USD | $1,250.00 USD |
| HOTEL |
370 King Street West
Toronto, ON M5V 1J9
Canada
Main Line: (416) 343-1234
Reservations: (888) 421-1442
IOA is pleased to offer the following room rate, based on Single/Double Occupancy: $147.00 CAD
Deadline for Group Room Rate: Friday, September 24, 2010
To make your hotel reservations online, please click here:
https://resweb.passkey.com/Resweb.do?mode=welcome_ei_new&eventID=2408907
| IMPORTANT TRAVEL INFORMATION |
ATTENTION: A PASSPORT IS REQUIRED TO ENTER CANADA.
As of June 2009, everyone wishing to enter Canada by air, land and sea is required to produce a passport. Getting your passport is easy, but requires some advanced planning. To ensure you receive your passport in time, be sure to send in your documents at least six weeks prior to your departure date. Full details on attaining or renewing your passport can be found at travel.state.gov/passport.
Note: If you already have a valid passport, make sure to double check the expiration date as it needs to be valid for six-months following your departure.
VISA INFORMATION (FOR NON-US PASSPORT HOLDERS)
Important: A visa may be required for non-US passport holders when entering Canada and re-entering the USA!
ACP has partnered with Citizenship and Immigration Canada to assist visitors in obtaining the documents necessary for travel.
Non-US citizens visiting Canada may also require a visa (TRV) except citizens of countries where an exception has been granted. Visas may also be required for non-US passport holders to re-enter the USA.
- Who Needs a Visa to Visit Canada?
- How to Apply for a Visa
- How Long Will it Take to Process My Visa?
- How Do I Obtain Information/Documents to Re-Enter the U.S.A.?
For important safety and security information please read the US Department of State's Country Specific Information on Canada.
New Travel Regulation for International Visitors Takes Effect
Effective January 20, inbound travelers to the United States from Visa Waiver Program countries may be denied boarding by the airlines if they haven't complied with the U.S. Department of Homeland Security's Electronic System for Travel Authorization program.
ESTA, introduced in January 2009, requires all international travelers from VWP countries to register in an online database. Previously, international travelers had to fill out an I-94W form before each trip, but ESTA seeks to streamline and update the process. Now, international travelers to the United States must go to the ESTA Web site and fill out an application before entering the country by air or sea. If approved, the authorization is good for two years and can be renewed. Travelers no longer have to fill out an I-94W form before each trip. U.S. officials say ESTA will speed up the process for travelers, enable customs officials to screen passengers in advance, and improve security.
Since ESTA was unveiled on January 12, 2009, it hasn't been strictly enforced. Those who didn't apply for ESTA were given a friendly reminder to do so next time. But starting January 20, 2010, the program has new teeth and, according to the Web site, "VWP travelers who have not received an ESTA approval … may be denied boarding. CBP [U.S. Customs and Border Protection] will handle emergencies on a case-by-case basis." On January 20, DHS officials initiated a 60-day transition to enforced ESTA compliance for air carriers. After that period, the I-94W forms will be eliminated, and airlines risk fines for allowing travelers to board without the proper documentation.
What does this mean for meetings? The U.S. Office of Travel and Tourism advises planners to alert international members and attendees to these new regulations. They should also post reminders on conference Web sites and registration Web pages and provide a link to the ESTA Web site.
The U.S. Travel Association expressed disappointment over the implementation of the policy, fearing it will make the United States a less desirable place to visit. In a press release, U.S. Travel says "the U.S. government appears to lack a comprehensive communications campaign, alliance with airlines, or partnership with foreign airports to drive ESTA enrollment beyond the current level of compliance." The association is encouraging Congress to earmark funds for programs that would drive enrollment, including Internet kiosks at international airport terminals.
The ESTA requirement does not affect U.S. citizens returning from overseas, people from VWP countries traveling on a valid U.S. visa, or travelers from non-VWP nations.
Which countries participate in the Visa Waiver Program (VWP)?
Currently, 35 countries participate in the Visa Waiver Program, as shown below:
| Andorra | Iceland | Norway |
| Australia | Ireland | Portugal |
| Austria | Italy | San Marino |
| Belgium | Japan | Singapore |
| Brunei | Latvia | Slovakia |
| Czech Republic | Liechtenstein | Slovenia |
| Denmark | Lithuania | South Korea |
| Estonia | Luxembourg | Spain |
| Finland | Malta | Sweden |
| France | Monaco | Switzerland |
| Germany | The Netherlands | United Kingdom |
| Hungary | New Zealand |
| CANCELLATION POLICY & GENERAL INFORMATION |
CANCELLATION POLICY/REFUNDS:
Notice of cancellation must be in writing via facsimile or e-mail. Cancellation by telephone is not allowed. To cancel via e-mail, send the cancellation notice to:
info@ombudsassociation.org. To cancel by fax send to +1 (908) 842-0376.
If you must cancel your registration, you are encouraged to send a substitute to take your place. Please contact the office and notify us of the change so we can arrange for a name badge and certificate. If you cannot find a substitute to take your place, please refer to the cancellation policy shown below.
10 business days prior to the course = 100% refund
5-9 business days prior to the course = 50% refund
0-4 business days prior to the course = No refund
Note: IOA will not be responsible for the safe-keeping of equipment, supplies, written material or other valuable items left in a function room or guest room.
SUBJECT TO CHANGE OR CANCELLATION:
All IOA Courses are subject to change and/or cancellation.We ask that you not make your hotel reservations or travel plans until you have received a confirmation from the office that you are registered for the course. If you do not receive a confirmation either in the mail or via email then contact the administrative office to check the status of your registration. Course agendas are constantly being updated by the instructors to ensure that the most current materials are presented. If pre-registration attendance is below half of the maximum attendance, instructors may cancel the course.
MAXIMUM ATTENDANCE:
Each IOA course lists the maximum number of attendees per course and will be adhered to. In order to present a quality training session the instructors have set the maximum number to ensure that you receive the full benefit of the materials. On-site registration is discouraged and on-site registrants may not be able to attend if the course has already reached maximum enrollment. IOA will maintain a 'Wait List' if a course reaches the maximum enrollment. 'Wait-List' registrants are admitted on a first-come-first-served basis and will be kept apprised of their status.
METHOD OF PAYMENT:
Checks or money orders should be in United States funds, payable to the International Ombudsman Association. Credit cards are accepted. Electronic Funds Transfers (EFT's) are not permitted. Note: Your registration won't be confirmed until payment is received.
DRESS CODE: Business or Business Casual
CERTIFICATES OF COMPLETION:
Any person who does not complete the entire training course will not be issued a certificate. You may request to make up the missed sections for 101, Advanced or Intermediate. A make-up course must be taken within one year of the original course. Specialized courses may not be made up since they are not repeated within the year and may change each time they are offered.
ALL MAKE-UP REQUESTS MUST BE SUBMITTED IN WRITING TO THE IOA ADMINISTRATIVE OFFICE AND MUST BE APPROVED BY THE INSTRUCTORS.
Make-Up Request Forms are supplied with the course materials on site. Please complete the request form and, if possible, have an instructor sign the form on site prior to leaving.
A mandatory $50 fee will be charged for processing the registration and cover cost of food and space in the class. A mandatory $20 fee will be charged for a new/revised binder and hand-out materials may vary depending on when the original course was taken and if there have been revisions since.
| CONTACT US |
International Ombudsman Association (IOA)
390 Amwell Road, Suite 402
Hillsborough, NJ 08844 USA
Tel: +1 (908) 359-0246
Fax: +1 (908) 842-0376
Email: info@ombudsassociation.org
www.ombudsassociation.org