Journal of the International Ombudsman Association (JIOA)

JIOA 2021 Articles


Reviewed Work: Make an Ethical Difference: Tools for Better Action by Mark Pastin
Justine Wong
5 February 2021

Cover Page: Reviewed Work: "Make an Ethical Difference: Tools for Better Action" by Mark PastinAbstract: 
Mark Pastin’s book, Make an Ethical Difference: Tools for Better Action, offers a practical and easy-to-use two-part methodology to sharpen one’s ability to find ethical solutions. The book has implications for improving practice and standardizing the ombudsman profession.

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A Book Review Ombuds Can Use: A Review of How to Be an Inclusive Leader
Gregory K. Stephens
5 February 2021

Cover Page for "A Book Review Ombuds Can Use: A Review of How to Be an Inclusive Leader"Abstract:
In this review of Steve Broidy’s A Case for Kindness: A New Look at the Teaching Ethic, I draw from Broidy’s ideas for building a “kindness-oriented teaching ethic” to similarly recommend a kindness-oriented ombuds ethic. My review will touch on Broidy’s definition of kindness, extend that definition into recommendations for Ombuds work, and also touch on Visitor needs in our work as Ombuds.

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About the JIOA

The Journal of the International Ombudsman Association (JIOA) is a peer-reviewed online journal for scholarly articles and information relevant to the ombudsman profession. As members of a relatively new profession, we continually strive to understand, define and clarify the role and function of the professional organizational ombudsman.

The JIOA will help foster recognition that what we do for our agencies, corporations, colleges, and universities is worthy of study. While we must vigorously protect the confidentiality of our interactions, we can still study and be studied to understand what we do and how we do it; what works well and what doesn't work; what our options are; how social, technical and legal changes may impact us; what the profile and career development of ombudsman professionals might be, and other matters of interest.

The JIOA can facilitate a greater interest in ombudsing, enhance our professional standing, and serve to give us a better understanding of our dynamic roles and the impact on our institutions and agencies. The Journal also will allow IOA members, other ombudsmen, and other professionals to reach out to their colleagues with their ideas, research findings, theories, and recommendations for best practices and to engage in ongoing discussions of critical issues.

Learn more about the JIOA and the manuscript submission process.

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If you have any questions about the JIOA please contact the co-editors via email at [email protected].

  • Shannon Lynn Burton, Michigan State University
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