Contact Us

IOA Headquarters Staff

The International Ombudsman Association (IOA) is managed by a professional staff and the the talent, skills and energy of our members. Learn more about the IOA’s standing committees — your participation is welcome! To contact a member of the IOA Board of Directors, go to the Board of Directors page.
* The IOA is a professional association and DOES NOT investigate or respond to complaints about government agencies, ombudsman offices, or private entities. The IOA DOES NOT provide referral services.
Website Login Issues: contact Jordan Burghardt
Frequently Asked Questions: FAQs
IOA Membership or Professional Development: info@ombudsassociation.org
IOA Annual Meeting: contact Becky Gilbert
Certified Organizational Ombudsman Practitioner®: certification@ombudsassociation.org
Journal of the International Ombudsman Association: jioa@ombudsassociation.org

Key staff members:
Marla Schrager, CAE, Executive Director
Contact Marla for questions about the board of directors, IOA policy, IOA staff, new initiatives, and long-term strategic and financial planning.
Jordan Burghardt, Administrative Director
Contact Jordan for questions about website login issues, membership benefits or committee participation, professional development, CO-OP certification, and board of directors elections.

Becky Gilbert, Conference Manager

Contact Becky with questions about IOA Annual Conference program, speakers, and events.

Amy Metzgar, Conference Administrator
Contact Amy with questions about IOA Annual Conference registration and sponsorship and exhibit opportunities.

Emily Kubinski, Education Manager
Contact Emily with questions about webinars, webinar registration, or accessing webinar recordings.
Meagan Comerford, Senior Marketing Communications Manager
Contact Meagan for issues related to the website content, media inquiries, and social media initiatives.

Patricia Sullivan, Marketing Communications Manager

Customer Service, +1-847-686-2242
International Ombudsman Association
One Parkview Plaza, Suite 800
17W110 22nd Street
Oakbrook Terrace, IL 60181
phone: +1-847-686-2242
fax: +1-847-686-2253
Office Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. (Central Time)
Please allow us time to read and properly respond to your email. We generally will respond to emails within two business days, usually sooner.
Thank you for your understanding as we try to provide the best possible service and reply with the most accurate information.

International Ombudsman Association

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