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Contact Us

IOA Headquarters Staff

The International Ombudsman Association (IOA) is managed by a professional staff and the the talent, skills and energy of our members. Learn more about the IOA’s standing committees — your participation is welcome! To contact a member of the IOA Board of Directors, go to the Board of Directors page.
 
* The IOA is a professional association and DOES NOT investigate or respond to complaints about government agencies, ombudsman offices, or private entities. The IOA DOES NOT provide referral services.
 
Website Login Issues: gjacobson@ombudsassociation.org
Frequently Asked Questions: FAQs
IOA Membership or Professional Development: info@ombudsassociation.org
Certified Organizational Ombudsman Practitioner®: certification@ombudsassociation.org
Journal of the International Ombudsman Association: jioa@ombudsassociation.org

Key staff members:
Rick Koepke, Executive Director
+1-847-686-2350
Contact Rick for questions about the board of directors, IOA policy, IOA staff, new initiatives, and long-term strategic and financial planning.
 
Gabrielle Jacobson, Administrative Director
+1-847-686-2353
Contact Gabrielle for questions about website login issues, membership benefits or committee participation, professional development, CO-OP certification, annual conference abstract and speaker management, and board of directors elections.
 
Christopher Viglione, Conference Director
+1-847-686-2365
Contact Chris with questions about IOA Annual Conference structure and management.

Amy Metzgar, Conference Administrator
+1-847-686-2290
Contact Amy with questions about IOA Annual Conference registration, and sponsorship and exhibit opportunities.

Donna Levy, Education Manager
+1-847-686-2333
Contact Donna with questions about webinars, webinar registration or accessing webinar recordings.
 
Meagan Comerford, Senior Marketing Communications Manager
+1-847-686-2378
Contact Meagan for issues related to the website content, media inquiries and social media initiatives. 
 
International Ombudsman Association
One Parkview Plaza, Suite 800
17W110 22nd Street
Oakbrook Terrace, IL 60181
phone: +1-847-686-2242
fax: +1-847-686-2253
 
Office Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. (Central Time)
 
Please allow us time to read and properly respond to your email. We generally will respond to emails within two business days, usually sooner.
 
Thank you for your understanding as we try to provide the best possible service and reply with the most accurate information.
 
 

International Ombudsman Association

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