In April, 2008, the International Ombudsman Association (IOA) set out to conduct a scientific research study, a Job Analysis, to define the role of the Certified Ombudsman. The mechanism for this study was a survey. IOA worked with Schroeder Measurement Technologies, Inc. (SMT) to develop and conduct a Job Analysis study that would describe the important tasks, knowledge and skills required for competence in the Ombudsman profession. The results of the Job Analysis study provide the basis for making a valid claim of appropriate test score inference.
Please find the 2016 final report here.