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Conferences & Professional Development

Professional Development Courses & Workshops: Click Here

Live and Recorded Webinars: Click Here

Annual Conference: Click Here


IOA has developed a highly successful format of education, skill building, and theory that combine to provide both the new and experienced Organizational Ombudsman practitioner with a practical approach to addressing problems in his/her respective environments. Each Professional Development program focuses on the needs of the Organizational Ombudsman at a particular experience level, and provides demonstrations or role play, theory, and education appropriate for that level. Video segments are used to enhance the case studies and Ombudsman situations.

A training manual designed for use with each program serves as a continuing source of reference. Completion Certificates are provided for those who complete each program. Early-registration discounts are offered for each course. IOA members receive a discounted registration rate.

All of IOA's trainers, while volunteers, are experienced Organizational Ombudsmen. The use of a team approach in all their training provides participants with a variety of dispute resolution styles and techniques.

Click here for video overview of IOA annual conference

To become a member of IOA, click here.

 

Webinar

Ombuds Un-Confidential: Research and Practice on Sharing Our Value and Impact
Thursday, February 8, 2018
11:00 AM - 12:30 PM CST/ Noon - 1:30 PM EST/ 9:00 - 10:30 AM PST
Presenter: Dr. Timothy Hedeen
 

Professional Development Courses and Specialty Workshops

Foundations of Organizational Ombudsman Practice
April 20-22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more. 

NEW! Core Course: Conflict: Theory and Applications for the Organizational Ombudsman

April 20-21, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.

Full-Day Workshop: 
Respectful Confrontation: Promoting Resilience Through Body-Based Skill Building
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.

 

Half-Day Morning Workshop: Influence and Negotiation for Designated Neutrals 
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.
 
Half-Day Morning Workshop: Healthcare Ombuds and Patient-Provider Conflict: Broadening Our Reach
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.
 
Half-Day Morning Workshop: Playing Well with Others: Building Conflict Management Skills Through Improvisation
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.
 
Half-Day Afternoon Workshop: A Research Primer for Ombuds
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.
 
Half-Day Afternoon Workshop: Bullied on the Job: Understanding Distressed and Diverse Visitors
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.
 
Half-Day Afternoon Workshop: Manage Conflict/Maintain Ethical Communication Through the Throes of Grief

April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.
 

IOA 13th Annual Conference 

April 23-25, 2018
Professional Development Courses will be held April 20-22, 2018
Richmond Marriott | Richmond, VA USA
Learn more.


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