Conferences & Professional Development

Professional Development Courses & Workshops: Click Here

Live and Recorded Webinars: Click Here

Annual Conference: Click Here

IOA has developed a highly successful format of education, skill building, and theory that combine to provide both the new and experienced Organizational Ombudsman practitioner with a practical approach to addressing problems in his/her respective environments. Each Professional Development program focuses on the needs of the Organizational Ombudsman at a particular experience level, and provides demonstrations or role play, theory, and education appropriate for that level. Video segments are used to enhance the case studies and Ombudsman situations.

A training manual designed for use with each program serves as a continuing source of reference. Completion Certificates are provided for those who complete each program. Early-registration discounts are offered for each course. IOA members receive a discounted registration rate.

All of IOA's trainers, while volunteers, are experienced Organizational Ombudsmen. The use of a team approach in all their training provides participants with a variety of dispute resolution styles and techniques.

Click here for video overview of IOA annual conference

To become a member of IOA, click here.


Professional Development Courses and Specialty Workshops

Foundations of Organizational Ombudsman Practice course
IOA heads to Latin America!
8-10 October 2018
Santiago, Chile
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Foundations of Organizational Ombudsman Practice course
15-17 October 2018
Philadelphia, PA USA
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Working With Groups: Strengthening Your Ombuds Facilitation Skills workshop

18 October 2018
Philadelphia, PA USA
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When the Conflict is Within: Motivational Interviewing Skills for Ombuds workshop
19 October 2018
Philadelphia, PA USA
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International Ombudsman Association

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