8:30 a.m. - 5:00 p.m.
Respectful Confrontation: Promoting Resilience Through Body-Based Skill Building
Presenter: Joe Weston
This training will offer strategies and easy-to-apply tools to support you navigate more effectively the resistance that shows up with challenging conversations, change and transition and power dynamics, as well as explore self-care practices that will help you build resilience, leading to enhanced performance, time and energy management, integration of mind, heart and body, and overcoming the patterns of burn out and compassion fatigue.
The combination of lecture, theory, dynamic exercises, somatic engagement, martial arts principles and applicable life tools result in a noticeable shift in behavior, deeper insight into yourself, and an ease with tackling challenging situations with integrity and understanding.
We will explore the techniques of The 4 Pillars of Resilient Power, which is at the core of the Respectful Confrontation method, offering a number of tools for tackling challenging situations with integrity and clarity leading to:
As you gain more familiarity with the practices of the 4 Pillars, you will have a deeper level of awareness of the signals and triggers that can cause reactive behavior and mental confusion - within yourself, in your surroundings and with others – and instead implement new habits that allow you to adapt and to respond to stressful and challenging situations with ease, clarity and authenticity.
8:30 a.m. – Noon
Influence and Negotiation for Designated Neutrals
Presenter: Mary Beth Stevens, CO-OP, Los Alamos National Laboratory
Learn skills to influence key people, even in situations where you have no positional authority. Review principled negotiation fundamentals and practice approaches essential to good negotiation practice.
8:30 a.m. – Noon
Healthcare Ombuds and Patient-Provider Conflict: Broadening Our Reach
Presenters: Haavi Morreim, College of Medicine, University of Tennessee, and Howard Gadlin, Retired Ombuds, National Institutes of Health
Medical center ombuds typically focus exclusively on staff/employee conflicts, referring patient/provider issues elsewhere. However, patients and families also need neutral, informal, and independent conflict resolution services; and institutions need the system-level feedback that ombuds can provide. This highly interactive session will discuss the benefits, potential avenues toward, and potential barriers to, medical center ombuds' broadening their services to encompass patient/provider issues. Attendees will actively participate in two patient-provider mock mediations, followed by extensive debriefing.
8:30 a.m. – Noon
Playing Well with Others: Building Conflict Management Skills Through Improvisation
Presenter: Adam Barak Kleinberger, CO-OP, Boston University
Learn how to think on your feet, collaborate with others, and really, truly listen. All are welcome to attend this non-traditional, participatory training session that uses improvisation to build the conflict management skills of each learner. Other areas of focus include how to build trust and integrate feedback in order to use this new approach with learners in your own established training sessions.
© 2007-2018 International Ombudsman Association • Website Content Use Policy