Concurrent Sessions

Concurrent Sessions Schedule 

Note: This schedule is preliminary and subject to change. 

Monday, April 23

1:30 p.m. – 3:00 p.m. Concurrent Session 1
  1. Om’biance: A Practical Discussion of Ombuds Office Space and Esthetics
Presented by: Katherine Greenwood and Patricia Ponce

2. Extra Extra! What “Solutions Journalism” and Conflict Resolution Can Learn from Each Other
Presented by Amanda Ripley, Samantha Levine-Finley, and Mary Conger

3. Compassion Fatigue
Presented by: Sigal Shoham and Brian Bloch, CO-OP

4. Demonstrating Your Value (2018): How Ombuds Help to Manage Risk
Presented By: Timothy Hedeen, CO-OP, Mary Rowe, and Jennifer Schneider

5. Labor Relations: Just Cause for Conflict Resolvers
Presented by: Sarah Espinosa, CO-OP, and Homer LaRue

6. Systemic Dignity
Presented by: Camilo Azcarate
3:00 p.m. – 3:30 p.m. Networking Break
3:30 p.m. – 5:00 p.m. Concurrent Session 2

7. Tricksters and Heroes - How Mediators Redefine Conflict Boundaries
Presented by: Linda Brothers

8. Build Ombudsman Legacies by Listening Better So People Feel Heard
Presented by: Steffi Berkowitz andand Joshua Berkowitz

9. The Space Before the Facilitated Conversation: Preparing Visitors
Presented by: David Michael and Tyler Smith

10. Experience: On Display
Presented by: Teresa Ralicki, CO-OP, and Adam Barak Kleinberger, CO-OP
Share your artwork! Deadline extended! Art submission forms are due March 15.


11. What Would You Do? Navigating Ethical Principle Dilemmas
Presented by: The IOA Mentoring Committee: Lynne Chaillat; Melissa Connell,
CO-OP, Donna Douglass-Williams, CO-OP, Dolores Gomez-Moran, CO-OP,
Jon Lee; Shreya Trivedi, CO-OP, Ronnie Thomson, and Mary Beth Stevens,

12. Ombuds Practice in the New Protest Era
Presented by: Amanda Dean

Tuesday, April 24

1:00 p.m. – 2:30 p.m. Concurrent Session 3
  13. Strange Bedfellows: Negotiating Neutrality Through Institutional and
Interpersonal Entanglements

Presented by: Julia Heck and Sean Woolf

14. Developing a Shield Law to Protect the Organizational Ombuds
Presented by: Jon Lee

15. Conversations with Leaders
Presented by: David Michael and Maureen Brodie

16. Value Proposition for Ombuds Programs
Presented by: William Maurer, CO-OP, Patrick Holman, CO-OP, and
Gareth Willatt

17. In the Room Where it Happens: Inside Ombuds Practices
Presented by: Chuck Sloane, Angela Dash, Andrew Larratt-Smith,
CO-OP, Shirley Nakata, and Ruthy Kohorn Rosenberg

18. Tough Choices: Reflecting on Decision Points in Challenging Cases
Presented by: Francine Montemurro, Nicholas Diehl, CO-OP, and
Howard Gadlin
2:30 p.m. – 3:00 p.m. Networking Break
3:00 p.m. – 4:30 p.m. Concurrent Session 4
  19. Establishing Trust in Groups: Lencioni and Google Models in Practice
Presented by: Rita Callahan, CO-OP, and Ellen Goldstein, CO-OP

20. Translating Mediation Theory and Practice to Ombuds Practice
Presented by: Roy Baroff, CO-OP  -- View Video!

21. The Power of Data and Benchmarking in Ombuds Programs
Presented by: Jackie Osborne, CO-OP, Eric Mayo, CO-OP, Sana Manjeshwar,
CO-OP, Tiffani Neu, and Vickie Rose

22. Building Capacity: Demonstrating Our Worth in K-12 School Systems
Presented by: Edward Newsome, Jr., Consuela Robinson, and Carlesa Finney

23. Conducting a Conflict Resolution Student Academy
Presented by: Erica Hansen and Olga Moran

24. Popcorn Share: Discover New Resources to Enhance Your Ombuds Practice
Presented by: Vikram Kapoor, Carolyn Esposito, CO-OP, Doris Campos-Infantino, and Elizabeth Hill, CO-OP

Wednesday, April 25

1:30 p.m. – 3:00 p.m. Concurrent Session 5
  25. Fairytale Fishbowl
Presented by: Teresa Ralicki, CO-OP, and Adam Barak Kleinberger, CO-OP

26. Academic Writing for the Ombuds
Presented by: Shannon Lynn Burton

27. Breaking Into Tech: Growing the Industry Through the Contract Ombudsman
Presented by: Amanda Dean -- View Video!

28. Ombuds as a Conflict Resolution Trainer
Presented by: Diana Anderson

29. Validate Your Office and Create Sustainability with Your Annual Report.
Presented by: Karey Barnes

30. What’s an Ombuds To Do...in a Conflict Management System?
Presented by: Brian Bloch, CO-OP, and Sigal Shoham
3:00 p.m. – 3:30 p.m. Networking Break
3:30 p.m. – 5:00 p.m. Concurrent Session 6
  31. The Ombuds Role When Consultants are Hired by Your Institution
Presented by: Lisa Neale, CO-OP, and Hector Escalante

32. Assessing Your Data: What Compelling Stories are Hiding There?
Presented by: Timothy Hedeen, Ilene Butensky, CO-OP, Scott Deyo, CO-OP,
Mary Rowe, and Jennifer Schneider

33. Politics and the Ombuds: Navigating the New Era
Presented by: Shannon Lynn Burton and Caitlan Hendrickson

34. When Visitors Speak: How to Manage Issues Relating to Confidentiality
Presented by: Joan Waters, CO-OP, and Ruth Kohorn Rosenberg

35. Neutrality: Our Ombuds Superpower
Presented by: Carolyn Esposito, CO-OP, and Sana Manjeshwar, CO-OP

36. T.E.A.C.H. Employees to Prevent Conflicts
Presented by: Clare Fowler

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