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Professional Development Courses

IOA has developed a highly successful format of education, skill building, and theory that combine to provide both the new and experienced organizational ombudsman practitioner with a practical approach to addressing problems in his/her respective environments. Each professional development program focuses on the needs of the organizational ombudsman at a particular experience level, and may provide demonstrations or role play, theory, and education.Certificates of Completion are provided for those who complete each program in its entirety.

  • A training manual designed for use with each program serves as a continuing source of reference.
  • Early-registration discounts are offered for each course.
  • IOA members receive a discounted registration rate.
  • All of IOA's trainers are experienced organizational ombudsmen.
  • The use of a team approach is often used in order to provide participants with a variety of dispute resolution styles and techniques.



Professional Development Courses and Workshops

Foundations of Organizational Ombudsman Practice
April 20-22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more. 

NEW! Core Course: Conflict: Theory and Applications for the Organizational Ombudsman

April 20-21, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.

Full-Day Workshop: 
Respectful Confrontation: Promoting Resilience Through Body-Based Skill Building
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.

 

Half-Day Morning Workshop: Influence and Negotiation for Designated Neutrals 
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.
 
Half-Day Morning Workshop: Healthcare Ombuds and Patient-Provider Conflict: Broadening Our Reach
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.
 
Half-Day Morning Workshop: Playing Well with Others: Building Conflict Management Skills Through Improvisation
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.
 
Half-Day Afternoon Workshop: A Research Primer for Ombuds
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.
 
Half-Day Afternoon Workshop: Bullied on the Job: Understanding Distressed and Diverse Visitors
April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.
 
Half-Day Afternoon Workshop: Manage Conflict/Maintain Ethical Communication Through the Throes of Grief

April 22, 2018 | preceding the IOA 13th Annual Conference
Richmond Marriott | Richmond, VA USA
Learn more.








Learn about the cancellation policy, certificates of completion and more.




In 2016 IOA’s Professional Development Committee (PDC) initiated a new sustainable process for the development of core course offerings that we believe are essential to new and experienced organizational ombuds. Learn more.



Share your expertise with the greater ombuds community! The Professional Development Committee is currently seeking individuals to develop a replicable core course which will introduce ombuds professionals to conflict theory. Learn more.
 

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