Professional Development Courses

IOA has developed a highly successful format of education, skill building, and theory that combine to provide both the new and experienced organizational ombudsman practitioner with a practical approach to addressing problems in his/her respective environments. Each professional development program focuses on the needs of the organizational ombudsman at a particular experience level, and may provide demonstrations or role play, theory, and education.Certificates of Completion are provided for those who complete each program in its entirety.

  • A training manual designed for use with each program serves as a continuing source of reference.
  • Early-registration discounts are offered for each course.
  • IOA members receive a discounted registration rate.
  • All of IOA's trainers are experienced organizational ombudsmen.
  • The use of a team approach is often used in order to provide participants with a variety of dispute resolution styles and techniques.

Professional Development Courses

October 23-27, 2017
Baltimore, MD USA

Details coming soon!

Learn about the cancellation policy, certificates of completion and more.

In 2016 IOA’s Professional Development Committee (PDC) initiated a new sustainable process for the development of core course offerings that we believe are essential to new and experienced organizational ombuds. Learn more.


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