Core courses are designed to be taught by a variety of instructors and for an average of 30 participants. Core courses will be offered on an annual basis.
Core course topics are intended for new ombuds and address fundamental knowledge and practice. New ombuds are defined as practicing full-time for less than three years.
Core Courses will include: Effective Communication; Measuring Effectiveness and Value; Addressing Issues; Psychological, Sociological and Systemic Theories; Cultural Understandings, Legal and Ethical Considerations; Conflict Management; Outreach and Education; Policies, Procedures and Organizational Culture; Mediation Theory and Skills for Ombuds.