Webinar Details

Ombuds Un-Confidential: Research and Practice on Sharing Our Value and Impact

Timothy Hedeen

Thursday, February 8, 2018
11:00 AM - 12:30 PM CST/ 12:00 - 1:30 PM EST/ 9:00 - 10:30 AM PST

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Cost includes live webinar AND access to recording: 


Webinar Description:

The emphases will be insights from the 2016 IOA survey and the ACUS federal agencies ombuds report, as well as recommended practices in tracking/recording/sharing meaningful cases to illustrate ombuds' organizational value.;


Learning Objectives:

  1. Learn about existing research on organizational ombuds
  2. Learn about data collection methods appropriate to ombuds services
  3. Learn about reporting formats consistent with IOA SoPs and CoE

About the Presenter:

Timothy HedeenDr. HedeenTimothy Hedeen is a professor of conflict management and serves as University Ombudsman at KSU. He provides mediation and facilitation services; delivers training around constructive conflict engagement, decision-making, and communication; conducts research and evaluation on ombuds offices, dispute resolution systems, and justice policy. He serves on the editorial board of Conflict Resolution Quarterly and is an appointed member of the Commission on Dispute Resolution of the Georgia Supreme Court. He is a senior consultant to the National Center on Appropriate Dispute Resolution in Special Education (CADRE), a former member of the Section Council of the American Bar Association's Section of Dispute Resolution, a former editorial board member of Family Court Review, and a past chair of the Board of Directors of the National Association for Community Mediation. Hedeen is an active member of the International Ombudsman Association, the American Bar Association Section of Dispute Resolution, the Association for Conflict Resolution, the National Association for Community Mediation, and the American Association of University Professors. He is past president of the KSU chapter of AAUP. At KSU he serves as faculty in the Master of Science in Conflict Management program and the International Conflict Management doctoral program, and as coordinator of the undergraduate certificate in Alternative Dispute Resolution. He was honored with KSU’s 2010 Distinguished Professional Service Award in recognition to his service to the campus, the broader community, and the field of dispute resolution. He has also collaborated with colleagues on the 2016 IOA Practice & Compensation survey and the ACUS Federal Ombuds report. He finds it mildly awkward to write about himself in the third person.

Professional Development Hours

Participants will earn 1.5 PDHs upon completion of this webinar.

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