Webinar Details

The Ombuds as a Workplace Firefighter: Assisting Organizations to Address Abrasive Behaviors

Patricia Porter

Thursday, August 16, 2018
11:00 AM - 12:30 PM CST/ 12:00 - 1:30 PM EST/ 9:00 - 10:30 AM PST

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Cost includes live webinar AND access to recording: 


Webinar Description:

Chronic workplace incivility and abrasive conduct are increasingly common and recognized behaviors with highly damaging results to individuals, teams, and organizations when left unaddressed. Why is this problem tough to address, and how can you, as an ombudsman, help your organization intervene early before a workplace wildfire goes out of control?


Learning Objectives:

Distinguish between interpersonal conflict and chronic abrasive behavior.
Explore fears and resistance to addressing abrasive conduct.
Research negative perceptions and provide feedback to leadership.
Identify intervention strategies which not only help the individual but the organization as a whole.

About the Presenters:

Patricia M. Porter Patricia M. Porter, LCSW is an Accredited Boss Whisperer® (ABW) with Dr. Laura Crawshaw, founder of the Boss Whispering Institute. Patricia is also a certified CINERGY® Conflict Management Coach, Mentor and Competency Assessor providing executive-level coaching to those who need to manage interpersonal conflict constructively and competently. She works with leaders and managers whose performance excels but whose chronic abrasive conduct damages working relationships. Through coaching, these leaders become more self-aware, insightful of others, and willing to change their interpersonal conduct and communication to promote positive engagement with employees.

Professional Development Hours

Participants will earn 1.5 PDHs upon completion of this webinar.

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