Webinar Details

Getting Less Wrong: Understanding Cognitive Biases and Their Impact on Decision-Making

Laura A. Frase

Thursday, September 13, 2018
11:00 AM - 12:30 PM CDT/ 12:00 - 1:30 PM EDT/ 9:00 - 10:30 AM PDT

What time does this event begin in my time zone?


Cost includes live webinar AND access to recording: 


Webinar Description:

As ombuds, you are expected to rationally and logically evaluate problems and assist others in resolving disputes. Yet scientific studies in behavioral economics suggest that we humans regularly err in decision making. Indeed, one scholar suggested that because of our imperfect brains “we are the most advanced species in how elaborately and extensively we can get things wrong.” (Bor, 2012). Cognitive biases are a significant cause of our inaccuracies. These biases are those brain processes that cause perception, judgement, or memory to reliably deviate from reality. 
In this webinar, you will be introduced to a few of the more common cognitive biases, including confirmation bias, fundamental attribution error and others that impact our ability to make judgments. You will also be introduced to the means to battle against their power, lessening the impact and improving your evaluative and decision-making skills.  Together we can improve the way we think about thinking.

Learning Objectives:
  • Identify a few of the typical cognitive biases that sway decision-making and impact ombuds work. 
  • Recognize how these biases affect your own decision-making process and the decision-making processes of others.
  • Utilize basic de-biasing skills to lessen their impact.

About the Presenter:

Laura A. Frase, Cantey Hanger, LLP

Ms. Laura A. Frase has practiced law for over 30 years.  She handles many types of defense matters, from defending individuals to managing large dockets of complex matters for Fortune 500 companies. She specializes in casualty lines of litigation, including products liability, premises liability, mass tort, and other general insurance defense and commercial matters. Ms. Frase is National Coordinating Counsel/Regional Counsel for multiple clients in mass tort claims. She has crafted and taught numerous seminars on litigation strategies, questioning techniques, and engineering characteristics of various clients’ product lines, training 100s of attorneys.
In 2013, she achieved her Master of Arts Degree in Dispute Resolution and Conflict Management from Southern Methodist University. She is a trained Mediator and an Assistant Professor at UNT Dallas College of Law, teaching Dispute Resolution, Client Counseling and Negotiation. She has published numerous papers and spoken extensively on general decision-making and negotiation strategies. And she hesitates writing anything further lest she be suspected of engaging in the Egocentric or another of the self-enhancing cognitive biases.

Professional Development Hours

Participants will earn 1.5 PDHs upon completion of this webinar.

View our live webinar cancellation policy.


International Ombudsman Association

© 2007-2018 International Ombudsman Association • Website Privacy Policy and Terms and Conditions