Thursday, December 14, 201711:00 AM - 12:30 PM CST/ 12:00 - 1:30 PM EST/ 9:00 - 10:30 AM PST
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Cost includes live webinar AND access to recording:
$100 for IOA members
$125 for nonmembers – Learn more about becoming an IOA member!
Ever received an aggressive or worse, passive aggressive, email in the workplace from a colleague, supervisor, or vendor? Ever worked with a visitor who is receiving such emails…or guilty of sending them to others? While communication technology comes with numerous conveniences, it is also prone to conflict. Email communication, especially in the workplace, has countless opportunities for miscommunication, use of aggressive tactics, and can quickly spiral out of control. In this course we will discuss some of the reasons technology communication, specifically email, is prone to conflict and discuss tools and techniques for combatting it.
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