Friday, April 20, 2018 - Sunday, April 22, 2018
This course covers the fundamentals of the organizational ombudsman role. It provides basic information and training for the organizational ombudsman by emphasizing the principles of confidentiality, neutrality, independence, and informality. The three-day course focuses on how the ombudsman works with the visitor to the office as well as how they act as a change agent within their organization. The course will allow you to practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombudsman process. In addition, an experienced and highly committed faculty of ombudsmen will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.
The course precedes the IOA 13th Annual Conference in Richmond, Virginia. Special discounts apply if you enroll in this course and the Annual Conference. Learn more and register now. You don't have to attend the conference to enroll in a workshop or professional development course.
© 2007-2018 International Ombudsman Association • Website Content Use Policy