IOA Journal Publishes: Reflections on a Team Approach to an Ombuds Office

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This paper by Melanie Jagneaux, Bonnie Bonnivier, Josie Stiles, and Michael Mayer, presents reflections on a team approach to an organizational ombuds office for an international corporation headquartered in the U.S. The authors briefly review the establishment of the office, present descriptions of each role on the team, and reflect on experiences and lessons learned. The authors hope that this paper encourages additional dialogue about the team approach to an ombuds office. 
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