IOA Journal

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IOA Journal Volume 9, Issue 1

Read or download the PDF issue here.
You may also reach each PDF article by clicking on the titles listed below.

Note from the Editors
Howard Gadlin and Samantha Levine-Finley
The Art of Ombudsing: Using Multiple Frames to Resolve Conflict
Kathleen Moore
Canary in the Mine: Ombuds as First Alerts for Workplace Bullying on Campus
Leah P. Hollis
Some Ideas...'For Your Hilarious or Indignant Rejection...:' The Mary Rowe Keynote Presentation, 2015
David Miller
Embracing Paradox: Three Ombuds and a Book
Jenna Brown, Jan Morse, and Jim Wohl


About the JIOA

The Journal of the International Ombudsman Association (JIOA) is a peer-reviewed online journal for scholarly articles and information relevant to the ombudsman profession. As members of a relatively new profession, we continually strive to understand, define and clarify the role and function of the professional organizational ombudsman.

JIOA will help foster recognition that what we do for our agencies, corporations, colleges and universities is worthy of study. While we must vigorously protect the confidentiality of our interactions, we can still study and be studied to understand what we do and how we do it; what works well and what doesn't work; what our options are; how social, technical and legal changes may impact us; what the profile and career development of ombudsman professionals might be, and other matters of interest.

The JIOA can facilitate a greater interest in ombudsing, enhance our professional standing, and serve to give us a better understanding of our dynamic roles and the impact on our institutions and agencies. The Journal also will allow IOA members, other ombudsmen, and other professionals to reach out to their colleagues with their ideas, research findings, theories, and recommendations for best practices and to engage in ongoing discussions of critical issues.


JIOA will  accept manuscripts in all major languages for review for publication. Where manuscripts are submitted in languages other than English, an English ‘Abstract’ must be supplied. Subject to the paper being published in JIOA, this English ‘Abstract’ will be published alongside the ‘Abstract’ in the author’s original language. Occasionally, at the discretion of  the Editor, the paper will be published with a full-English translation. As with all submissions, authors wishing to discuss potential submissions in languages other than English are encouraged to contact the Editors or members of JIOA’s editorial board.

If you have any questions about the JIOA please contact the co-editors:

Howard Gadlin, National Institutes of Health, Retired
Shannon Lynn Burton, Michigan State University



Past Issues

The Editorial Staff

Instructions for Authors

Ethical Expectations for Authors

Review Process

Frequently Asked Questions


* The term ombudsman is used to communicate to the widest possible community and is not intended to discourage others from using alternatives. IOA respectfully acknowledges that many practitioners use alternative forms of this word.

International Ombudsman Association

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