Read or download each PDF article by clicking on the title listed below.
The Journal of the International Ombudsman Association (JIOA) is a peer-reviewed online journal for scholarly articles and information relevant to the ombudsman profession. As members of a relatively new profession, we continually strive to understand, define and clarify the role and function of the professional organizational ombudsman.
JIOA will help foster recognition that what we do for our agencies, corporations, colleges and universities is worthy of study. While we must vigorously protect the confidentiality of our interactions, we can still study and be studied to understand what we do and how we do it; what works well and what doesn't work; what our options are; how social, technical and legal changes may impact us; what the profile and career development of ombudsman professionals might be, and other matters of interest.
The JIOA can facilitate a greater interest in ombudsing, enhance our professional standing, and serve to give us a better understanding of our dynamic roles and the impact on our institutions and agencies. The Journal also will allow IOA members, other ombudsmen, and other professionals to reach out to their colleagues with their ideas, research findings, theories, and recommendations for best practices and to engage in ongoing discussions of critical issues.
LANGUAGE OF MANUSCRIPTS
JIOA will accept manuscripts in all major languages for review for publication. Where manuscripts are submitted in languages other than English, an English ‘Abstract’ must be supplied. Subject to the paper being published in JIOA, this English ‘Abstract’ will be published alongside the ‘Abstract’ in the author’s original language. Occasionally, at the discretion of the Editor, the paper will be published with a full-English translation. As with all submissions, authors wishing to discuss potential submissions in languages other than English are encouraged to contact the Editors or members of JIOA’s editorial board.
If you have any questions about the JIOA please contact the co-editors:
The Editorial Staff
Instructions for Authors
Ethical Expectations for Authors
Frequently Asked Questions
* The term ombudsman is used to communicate to the widest possible community and is not intended to discourage others from using alternatives. IOA respectfully acknowledges that many practitioners use alternative forms of this word.
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