Ombudsman Resource Booklets:
Essential Publications for the Practicing Ombudsman
All NEW Members and Associates Members receive a full set of the 6 resource booklets in their Welcome New Member packet.
Membership for Affiliate and Retired Members does not include these publications. However, they are available for purchase at the member rate.
Non-members may purchase these materials at the non-member rate. To purchase these booklets click HERE.
Some booklets are also included in Professional Development Course registration fees as noted below.
Foundations of Organizational Ombudsman Practice (formerly Organizational Ombudsman 101) participants will receive the following 3 booklets prior to the course.
1. “The Ombuds Confidentiality Privilege”
3. “Options, Functions, and Skills”
Foundations of Organizational Ombudsman Practice - The Next Step for New or Growing Programs (formerly Organizational Ombudsman 101 PLUS) participants will receive the following booklet prior to the course.
1. “Why an Organizational Ombudsman?”
1) “Dealing with the Fear of Violence”
By Mary Rowe, PhD and Linda Wilcox, MA, CAS
This essential resource provides information and tools to address concerns about targeted violence in the workplace and practical guidelines to help analyze situations and guide actions. The publication describes the systems approach to violence and related issues; examines the risk factors for the potential of suicide; and details the questions to ask when seeking a crisis consultant.
Members $8.50 USD each
Non-Members $13.00 USD each
By Howard Gadlin and Elizabeth Walsh Pino
* also included in training fees for the Professional Development Course - Foundations of Organizational Ombudsman Practice (formerly Organizational Ombudsman 101)
Along with confidentiality, neutrality is one of the cornerstones of the ombuds profession and legitimizes the position. This essential publication describes the major dimensions of neutrality; provides definitions and terms of reference; describes the importance of institutional location and interactions within the organization; challenges to neutrality, such as personal inscriptive demographics or extraordinary public circumstances; and includes a helpful interview-debriefing checklist.
Non-Members $13.00 USD each
3) “Ombuds Confidentiality Privilege: Theory and Mechanics”
By Charles L. Howard and Maria A. Gulluni
Confidentiality is the bedrock on which virtually all ombuds programs are built, and the promise of confidentiality is what permits the airing and resolution of issues and disputes. This publication covers the legal bases for protecting confidentiality; the Federal Common law privilege; the “implied contract”; statutory protection and related privileges; developing systems that protect confidentiality; and much more.
4) “Options, Functions and Skills”
By Mary Rowe, PhD
This brochure defines the organizational ombudsman and describes the role, skills, and functions of the organizational ombuds versus the classical ombuds, and provides the basic definitions for the profession.
5) “Reprisal, Retaliation, and Redress”
By Robert L. Hutchins
This document gives common sense advice to the ombuds practitioner who is faced with situations in which the circumstances appear to be reprisal or fear of reprisal, and teaches the ombuds the skills necessary to determine whether actions are, indeed, intimidation or reprisal, in order to resolve or prevent it.
6) “Why an Organizational Ombudsman?”
By Thomas Furtado
* also included in training fees for the Professional Development Course Foundations of Organizational Ombudsman Practice - The Next Step for New or Growing Programs (formerly Organizational Ombudsman 101 PLUS)
This nuts and bolts publication gives companies that are considering the establishment of an alternate dispute resolution system insights into why the establishment of an ombuds office is an excellent choice. It outlines the considerations and benefits to the corporation and the employees.
Set of all 6 Ombudsman Resource Booklets
2. Options, Functions and Skills
3. The Ombuds Confidentiality Privilege
4. Reprisal, Retaliation and Redress
5. Dealing with the Fear and Violence
6. Why an Organizational Ombudsman?
Members $45.00 USD
Non-Members $75.00 USD
Purchase these booklets HERE.
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