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Foundations Course | Minneapolis July 2019
Loews Minneapolis Hotel
601 N 1st Avenue
Minneapolis, MN 55403
USA

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Monday, July 22, 2019, 8:00 AM to Wednesday, July 24, 2019, 3:30 PM CDT
Category: Foundations Courses

Foundations of Organizational Ombudsman Practice Course

3-Day Course

This 101 style course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Participants will learn how to work with the visitor to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. 

Read more about this learning opportunity below and explore the 102 style Specialized Course, Assessing and Addressing Organizational and Systemic Contributors to Conflict that will follow this training from 25–26 July 2019.

Registration & Fees | Location | Course Description


Registration

Early Bird Rate: On or before 22 June 2019
IOA Members: $1,695 | Non-members: $1,795

Regular Rate: After 22 June 2019
IOA Members: $1,795 | Non-members: $1,895

Register Now

Please Note: 
The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you’ve received a registration confirmation. On-site registration is not permitted. You may ask to be placed on a waitlist if the course has reached full capacity.

To receive the member discount for this event, you must first become a member then proceed to event registration.

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Course Description 

This course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Learn how to work with the visitor to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

As a result of this program you will learn:

  • How the role, scope, and duties of today’s ombuds began and evolved
  • The four basic principles of the organizational ombuds role: neutrality, independence, confidentiality, and informality
  • Why confidentiality is essential to the practice and how to maintain confidentiality
  • How to listen as a neutral, including effective techniques for interviewing and inquiring, reflective listening, reframing, identifying issues, and providing options
  • How to manage and work with conflict by employing a battery of skills including listening, coaching, and negotiation techniques
  • How to decide which intervention would be most effective and how to provide feedback to management
  • How to set up and operate an ombuds office, including the fundamentals of how to log concerns, report to management, and design reports to track issues
  • How to align the ombuds function with the mission, values, and culture of the organization
  • How to promote the ombuds role and function, including ways to gain and keep management support

Who should attend:

The course will benefit the recently appointed ombuds, individuals interested in becoming ombuds, or anyone desiring to establish an ombuds function in industry, government, higher education, and public or private social services agencies. 

This course applies to ombuds programs in organizational settings. It does not address some features unique to other ombuds disciplines such as classical, patient advocate, or legislative ombuds.

Course Limit: 34 participants

Prerequisites: None

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Course Location

Loews Minneapolis Hotel
601 N 1st Avenue

Minneapolis, MN 55403
USA

Reserve Your Room

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you've received a registration confirmation. To reserve a room at the discounted rate starting at $209.00 USD per night (single/double occupancy), reserve online or call Loews Minneapolis at +1-888-302-4387 and mention you are part of the International Ombudsman Association Foundations Course. These rates will be available to attendees, based on availability, through Sunday, June 30, 2019. 

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 Questions?

Contact the IOA office at [email protected].