Virtual Core Course: Conflict: Theory and Applications for the Organizational Ombuds

4-Day Course

Tuesday-Friday 21–24 June 2022 | 9:00 AM – 12:00 PM PT each day

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Registration - Max Occupancy of 30 People

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Course Description 

This interactive course provides participants with a broader and deeper understanding of the full range of research and theory in human conflict, application of this fuller understanding of conflict in organizations, and practical applications for both working with specific disputes and helping to improve the organization’s systems and culture for addressing conflict.

General Goals of the Course

As a result of completing this course, participants should:

1. Become familiar with seminal theories and research in conflict management in the fields of sociology, psychology, communication, organizational management, and dispute resolution.
2. Gain insight into how concepts from all these fields can come together to inform the work of the ombudsperson
3. Acquire specific new conceptual tools for facilitating dispute resolutions in the context of broader, sometimes counterproductive, conflict management systems and patterns in complex organizations.
4. Generate ideas for how the ombuds might contribute to the development of optimal systems of organizational communication and conflict management, especially for achieving an optimal interface among the ombuds, human resources, legal, and executive offices.

Learn more about Core courses.

Who Should Attend:

The course is designed for “new” ombuds (less than three years of full-time practice). Its objectives are to help new practitioners: 

• Recognize the dimensions and parameters of the organizational ombuds role
• Reflect on their own personal relationship to the role
• Develop basic skills to perform the role effectively
• Learn best practices
• Identify resources to learn more
• Build a community of practice

This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Additional Details

Course Limit

30 participants

Prerequisites

IOA Foundations of the Organizational Ombuds Course

Professional Development Hours (PDH)

This course has been approved for 12 Professional Development Hours toward the Candidate for CO-OP® and CO-OP® credentials.

Questions?

Email the IOA office at [email protected].

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