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Virtual Core Course: Effective Communication | August 2022
Monday, August 08, 2022, 2:00 PM to Wednesday, August 10, 2022, 6:00 PM PDT
Category: Core Courses

Virtual Core Course: Effective Communication

Registration & Fees | Course Description


3-Day Course

Monday–Wednesday, 8–10 August 2022

2:00 PM–6:00 PM PT | 5:00 PM–9:00 PM ET

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Registration - Max Occupancy of 30 People

Member Type

Early Bird Rates

11 July 2022

Regular Rates

12 July 2022
IOA Members $1,200 USD $1,300 USD
Non-Members $1,400 USD $1,500 USD

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Course Description 

Ombuds are required to be excellent communicators, and to coach and teach others how to be more effective communicators as well.  We must be attuned to the power and influence of words, and how we can build what Judy Glaser has called “conversational intelligence” in ourselves and those we serve. What do we say to our visitors? What do we say to our organizations? What do we help others to say, and why?

This fun and engaging course will cover a range of communication tools, techniques, and skills that an ombuds must have facility with, including:

  • Communication as part of coaching visitors for growth, clarity, and accountability
  • Communication as part of productive conflict and relationship restoration
  • Effective and powerful communication from the ombuds office to the organization and leadership

Learn more about Core courses.

Who Should Attend

The course is designed for “new” ombuds (less than three years of full-time practice)Its objectives are to help new practitioners: 

  • Recognize the dimensions and parameters of the organizational ombuds role
  • Reflect on their own personal relationship to the role
  • Develop basic skills to perform the role effectively
  • Learn best practices
  • Identify resources to learn more
  • Build a community of practice

This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Additional Details

Course Limit

30 participants

Professional Development Hours (PDH)

This course has been approved for 12 Professional Development Hours for the Candidate for CO-OP® and CO-OP® credentials.


Email the IOA office at [email protected].

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