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Virtual Core Course: Effective Communication
Tuesday, October 08, 2024, 8:00 AM to Wednesday, October 09, 2024, 10:30 AM PDT
Category: Core Courses

Virtual Core Course: Effective Communication 

Registration & Fees | Course Description


2-Day Virtual Course | 6 Hours of Instruction

Tuesday, 8 October
Wednesday, 9 October

8:00 AM–10:30 AM PT | 11:00 AM–1:30 PM ET

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Registration - Max Occupancy of 30 People

Member Type


IOA Members $475 USD
Non-Members $775 USD
Register Today! 

Course Description 

Ombuds are required to be excellent communicators, and to coach and teach others how to be more effective communicators as well.  We must be attuned to the power and influence of words, and how we can build what Judy Glaser has called “conversational intelligence” in ourselves and those we serve. What do we say to our visitors? What do we say to our organizations? What do we help others to say, and why?

This fun and engaging course will cover a range of communication tools, techniques, and skills that an ombuds must have facility with, including:

  • Communication as part of coaching visitors for growth, clarity, and accountability
  • Communication as part of productive conflict and relationship restoration
  • Effective and powerful communication from the ombuds office to the organization and leadership


Lean more about Core courses.

This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian,  Italian,  Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.


Julie Muroff, Co-Chair of IOA’s Research and Assessment Committee, has worked in a scientific research organization for 18+ years. Currently, Julie is the founding Ombuds Director at the Janelia Research Campus of the Howard Hughes Medical Institute. Previously, she worked for over 15 years at the National Institutes of Health (NIH) in several roles, including as Acting NIH Ombudsman/Director of the NIH Center for Cooperative Resolution. Julie has focused her career on helping professionals manage conflict and change through her work as a certified ombudsman, credentialed executive coach, mediator, facilitator, attorney, and presenter. She enjoys writing and lecturing on topics related to that work

Additional Details

Course Limit

30 participants

Professional Development Hours (PDH)

This course has been submitted for 6 PDH pending approval. 


Email the IOA office at [email protected].

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