<
p style="text-align: left;">Please Note: Due to the high d
emand for this course, we are limiting registration to those that are curre
ntly practicing or will begin practicing within the next three months. If y
ou are not currently practicing and will not begin practicing within the ne
xt three months, please join the Early Notice List to be notified
when registration is opened up to other interested parties.The course is sold out and registr
ation is now closed.
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Course Description
Foundations of Organizational Ombuds P
ractice is offered multiple times each year in various locations, and onlin
e. The course covers the fundamentals of the orga
nizational ombuds role based on the principles of
confidentiality, neutrality, independence, and informality. Learn how to w
ork with visitors to an office as well as how to act as a change agent with
in your organization. Practice key ombuds skills of listening, asking quest
ions, clarifying, generating options, and moving to actions throughout the
ombuds process. In addition, an experienced and highly committed faculty of
ombuds will share best practices around setting up an office and evaluatin
g and communicating the effectiveness of the office.
Learn more about
the Foundations course.
Who should attend:
The course is designed for recently appointed ombuds. Its objectives are to help new practitioners:
- Recognize the d
imensions and parameters of the organizational ombuds role
- Reflect
on their own personal relationship to the role
- Develop basic skills
to perform the role effectively
- Learn best practices
- Ident
ify resources to learn more
- Build a community of practice
This course applies to ombuds programs in organizational settings.
It does not address some features unique to other models of ombuds practic
e, such as classical, advocate, or legislative.
Course Limit
24 participants
Prerequisites
None
Professional
Development Hours (PDH)
This course
has been approved for 15 Professional Development Hours towards the Candida
te for CO-OP® and CO-OP® credentials.
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Questions?
Contact the IOA office at info@ombudsassociati
on.org.
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