BEGIN:VCALENDAR VERSION:2.0 PRODID:-//jEvents 2.0 for Joomla//EN CALSCALE:GREGORIAN METHOD:PUBLISH BEGIN:VTIMEZONE TZID:America/New_York X-LIC-LOCATION:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:19700308T020000 RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:19701101T020000 RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU END:STANDARD END:VTIMEZONE BEGIN:VEVENT UID:41a8f1e067595c65bd95d4549b33b75549 CATEGORIES:Foundations Courses SUMMARY:Foundations Course | Portland, OR | March 2020 LOCATION:Portland Marriott Downtown Waterfront\, 1401 SW Naiot Parkway\, Portland, O regon 97201\, United States DESCRIPTION:
8:00 a.m. – 5:00 p.m. Friday/Saturday
8:00
a.m. – 3:30 p.m. Sunday
This 101 style course covers the fundamental s of the organizational ombuds role based on the principles of confidential ity, neutrality, independence, and informality. Participants will learn how to work with the visitor to an office as well as how to act as a change ag ent within your organization. Practice key ombuds skills of listening, aski ng questions, clarifying, generating options, and moving to actions through out the ombuds process.
Read more about this learning opportunity be low.
This course has been approved for 23.5 Professional Deve lopment Hours towards the CO-OP® Credential.
< /a>Registration & Fees | Course Description | Faculty | Location |
Registra
tion Information:
The 2020 March Foundations Course is
now full. You may join our
waitlist and we will contact you if spots become available. You
may also consider the new Pre-Conference Session Underst
anding the Ombuds Role: What It Is, How It Works, & Why It Helps Organi
zations Thrive.
* To receive the IOA member discount for this event, you must first become a member then proceed to event registration.
This course covers the fundamentals of the organizational ombudsman role by emphasizing the principles of confi dentiality, neutrality, independence, and informality. Learn how to work wi th the visitor to the office as well as how to act as a change agent within your organization. Practice key ombudsman skills of listening, asking ques tions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty o f ombudsmen will share best practices around setting up an office and evalu ating and communicating the effectiveness of the office.
Who should attend: p>
The course will benefit the recently appointed ombudsman, or any one desiring to establish an ombudsman function in industry, government, hi gher education, and public or private social services agencies.
This course applies to ombudsman programs in organizational settin gs. It does not address some features unique to other ombudsmen disciplines such as classical, patient advocate, or legislative ombudsman.
< p>Course Limit: 34 participantsPrereq uisites: None
This course is ap proved for 23.5 Professional Development Hours towards the CO-OP® Credentia l.
<
strong>Portland Marriott Downtown Waterfront
1401 SW Nait
o Parkway Portland, Oregon 97201
Phone:<
span> (503) 226-7600
IOA March 2020 Hotel
IOA 2020 Annual Conference Government Per Diem Room Block