IOA Community Connections FAQ

For immediate Technical Support, please send an email to [email protected] or call +1-206-209-5275.

Registration Questions


Do I need to be a member of IOA to register for the Community Connections?

Membership is not required for the Topic Presentations and attendance is open to all.
Membership is required for the Facilitated Sector Meetings and Additional Programming.

What is the cost of registration?

Community Connections sector meetings, topic presentation, and additional programming are accessible and free for IOA members. Non-members are invited to register for Topic Presentations at $50 per course.

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Community Connections Information


What format are sessions/courses being help in?

The sessions will be done via Zoom Meetings. The Topic Presentations will be done via Zoom Webinar.

Will sessions be pre-recorded or live?

Sessions will be live. Our goal is to make the virtual discussions as dynamic as possible and to offer alternative opportunities for interaction between speakers and participants.

How do I access the sessions?

Facilitated Sector Meetings and Additional Programming: All sessions will be accessible via Zoom. Individual Zoom links will be available for each session and once registered you will be sent a confirmation email with the link. You will also be able to add a calendar reminder to your calendar.

Topic Presentations: Details on how to join the Topic Presentations will be shared with attendees prior to the session.

Will I be able to view the recorded archive of virtual sessions/webinars?

The virtual sessions/webinars are being recorded and all registrants will have access to them. All sessions/webinars will receive a thank you email with the link to access and a survey. 

Can I receive CE’s for the virtual events/webinars?

IOA has a review process for all virtual events/webinars. Once approved, you will receive a certificate in your thank you email after the virtual event/webinar.

If you have questions about CE, please email [email protected].

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Virtual Event/Webinar Policies


Cancellation

Cancellation must be submitted in writing via email to [email protected]. Cancellations made five business days prior to the date of the live webinar will receive a refund of the purchased price of the webinar minus a $25.00 administrative fee. Cancellations made less than five business days prior to the course will not receive a refund. If you cancel for a live webinar and want the recording no refund will be given.

Technical Failure

It is the responsibility of the attendee to confirm system requirements and test their computers prior to the start of the webinar. If a technical failure is the fault of the service provider and the webinar is canceled, a full refund will be provided (applicable to non-members only). All registrants will have access to the webinar recording post-event.

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Technical Questions


Do I need Zoom to participate in the virtual conference? 

We recommend that you download Zoom Client for Meetings ahead of time: https://zoom.us/download

The web browser client will download automatically when you start or join your first Zoom meeting, but we recommend that you manually download it prior to the conference using the link above.

Although you do not need to download the Zoom application to participate—you can run the meeting in your browser by clicking “join from your browser” at the bottom of the page—the viewing experience is better through the app.

Where can I find more information on the Zoom platform?

Visit the Zoom Cupport center for additional information https://support.zoom.us/hc/en-us.

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?

If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off. 

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

Other Technical Issues

Please ensure your device meets hardware, software, and bandwidth requirements well in advance:

  • Step 1: Browser Tests: Please take the following browser test: https://zoom.us/test
  • Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

  • 2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended)

Minimum Browser Requirements:

  • Your browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/  
  • Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14  or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: 72.32.161.112 port 80, 443 (web and audio) 72.32.200.104 port 80, 443 (web and audio) 72.32.221.65 ports 80, 443 (web and audio) 72.32.221.66 ports 80, 443 (web and audio) 67.203.7.114 ports 80, 443 (web and audio)

Additionally Recommendations:

  • Disable pop-ups blockers in your Internet browser settings.
  • A wired connection is recommended. WiFi signal strengths can vary causing bandwidth to increase or decrease. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
  • Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

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Need Further Technical Assistance? 

Please send an email to [email protected] or call +1-206-209-5275.